Donna Kaas
Marion
Summary
Office manager with significant experience in the automotive and auto body sectors. Proven track record of improving operational efficiency and customer satisfaction through strategic communication and innovative problem-solving. Proficient in estimating software and adept at promoting teamwork in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office Manager/Estimator
Auto Body Repair of America-abra
Hiawatha
02.2013 - Current
- Coordinated daily office operations and ensured efficient workflow across departments.
- Managed scheduling for appointments and service requests from clients and vendors.
- Implemented office procedures to streamline communication among staff members.
- Assisted in training new employees on office policies and operational systems.
- Handled customer inquiries and resolved issues related to estimate/repair concerns.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Organized files and documentation to ensure compliance with industry standards.
- Supported management in maintaining a clean and safe work environment for staff.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained confidential records relating to personnel matters.
- Collaborated with technicians to assess vehicle damage and repair needs.
- Utilized estimating software to generate accurate quotes for customers.
- Communicated with insurance adjusters to clarify repair specifications.
- Maintained organized records of estimates and customer interactions.
- Assisted in training new team members on estimating processes and tools.
Administrative Team
PDCM Insurance
Waterloo
- Supervised and monitored daily clerical duties for part-time receptionists.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed multi-line phone system; transferred and screened calls efficiently.
- Greeted clients and processed voicemails, ensuring timely communication.
- Executed opening and closing procedures to maintain office operations.
- Coached and trained reception support staff to enhance performance.
- Maintained organized records, ensuring accurate documentation across multiple locations.
- Designed and updated PowerPoint presentations for reception area, improving client engagement.
- Distributed quarterly emails to clients, facilitating effective communication.
Salon Owner/Operator
Lasting Impressions Salon and Tanning
Waterloo
- Managed business operations, including product ordering and financial oversight.
- Supervised stylists to ensure high-quality service delivery.
- Cultivated strong client relationships, fostering long-lasting friendships.
- Maintained advanced knowledge of industry trends and styling techniques.
- Presented a professional demeanor and upheld a neat appearance.
- Ensured a clean, comfortable, and organized work environment.
- Conducted client consultations to recommend suitable services and treatments.
- Developed effective marketing strategies to promote salon services.
Education
Waterloo, IA - Cosmetology
La'James Cosmetology College
Waterloo, IA01.1991
Skills
- Office management and administration
- Customer service and support
- Financial oversight and accounting
- Inventory management
- Estimating software expertise
- Team leadership and collaboration
- Appointment scheduling
- Employee training and development
- Billing and invoicing
- Staff supervision
- Vendor relations
- Account reconciliation
- Mail handling and distribution
- Human resources management
- Problem resolution strategies
- Time management skills
- Professional presentation skills
- Organizational abilities
- Information security practices
- Clear communication skills
Timeline
Office Manager/Estimator
Auto Body Repair of America-abra
02.2013 - Current
Administrative Team
PDCM Insurance
Salon Owner/Operator
Lasting Impressions Salon and Tanning
Waterloo, IA - Cosmetology
La'James Cosmetology College