Donna Kern

Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.

• Maintained friendly and professional customer interactions.
• Trained employees on proper procedures and strategies to improve productivity.
• Managed daily branch operations for optimal productivity and customer satisfaction.
• Enhanced customer experience by providing exceptional service and addressing concerns promptly.

• Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported
• Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
• Implemented security measures to protect bank assets, reducing instances of fraud and theft.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.

• Increased customer satisfaction by providing efficient and accurate transaction processing.
• Streamlined teller operations for improved efficiency and reduced wait times.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
• Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Processed loan payments accurately, contributing to the overall efficiency of branch operations.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.