Donna Konrad
Indianapolis,IN
Summary
Seasoned Financial Management professional with proven expertise in accounting processes, systems oversight and compliance reporting. Knowledgeable about AP/AR, contract administration, budgeting and all other aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate, and legal accounting structures. Versatile Billing Manager adept in financial analysis, audit support, account reconciliations and collections. Proficient in preparing financial statements, monitoring controls and completing closings. Highly detail-oriented, proactive and diligent. Seasoned Billing Manager well-versed in documentation and compliance needs. Eager to enhance Veolia's operations by applying knowledge of the field, interpersonal skills, and problem solving abilities. Proactive and hardworking collaborator focused on quality and efficiency. Veolia Seasoned Billing Manager well-versed in documentation and compliance needs. Eager to enhance Veolia's operations by applying knowledge of the field, interpersonal skills, and problem solving abilities. Proactive and hardworking collaborator focused on quality and efficiency.
Overview
2
2
years of professional experience
Work History
Billing Manager
Veolia
Indianapolis, IN
01.2022 - Current
- Worked with customers to resolve billing disputes in a timely manner.
- Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
- Led team of 2 staff handling more than $[Amount] in monthly charges.
- Generated monthly aged trial balances for review by management team.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Collaborated with sales team to ensure proper billing of orders.
- Participated in process improvement initiatives to increase efficiency within the department.
- Coordinated preparation of external audit materials and external financial reporting.
- Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Managed relationships with tax authorities, bankers and auditors.
- Provided support to Accounts Payable department when needed regarding vendor inquiries or dispute resolution.
- Managed billing calendar and scheduled claims for payments.
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Assisted auditors with required documentation related to accounts receivable audits.
- Researched complex billing issues using internal resources and external sources as needed.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Investigated unapplied payments or credits to determine appropriate application method.
- Processed customer refunds promptly upon request.
- Developed performance improvement plans based on deep reviews of current work.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Monitored delinquent accounts and worked with collections department if necessary.
- Set up and maintained [Software] electronic billing system.
- Established policies and procedures for the entire order-to-cash cycle.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and completed group projects, working smoothly with others.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Modified existing software systems to enhance performance and add new features.
- Created training modules and documentation to train staff.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted quality, timely performance feedback and performance appraisals.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Science - Business
Indiana Wesleyan University
Marion, IN04-1993
Skills
- Interest Calculations
- Collections Experience
- Invoice Processing
- Report Preparation
Affiliations
- Love spending time with family most and friends who are like family. I love playing card games, being on a beach and reading a good novel.
- I love watching sports such as Football and Golf and anything my grandkids play.
- I love sharing and talking to people to understand what they are going through and giving healthy positive advice.
Timeline
Billing Manager
Veolia
01.2022 - Current
Associate of Science - Business
Indiana Wesleyan University