Donna Kress
Dyersville,IA
Summary
Dedicated resident manager with exceptional skills in property management and customer service. Proven track record in enhancing resident satisfaction through effective problem-solving and community engagement.
Overview
2027
2027
years of professional experience
Work History
Resident Manager
Rose Garden Senior Living
1205 6th St SE; Dyersville, IA 52040
11.2021 - 04.2026
- Managed daily operations, ensuring high-quality resident care and satisfaction.
- Oversaw facility maintenance, coordinating with vendors for timely repairs and improvements.
- Cultivated positive relationships with residents and families, addressing concerns promptly.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
Property Manager
BrookSide I and II Senior Living
3575 Marquette St; Davenport, IA 52806
05.2017 - 06.2020
- Managed daily operations of senior living facilities, ensuring compliance with health and safety regulations.
- Developed and implemented resident engagement programs to enhance community involvement and satisfaction.
- Oversaw maintenance and repair schedules, coordinating with contractors to ensure timely service delivery.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Resident Manager
Fox Meadow Senior Living
715 Central Ave; Evensdale, IA 50707
2013 - 2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Streamlined rent collection processes, significantly reducing late payments.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Planned special events such as Halloween and Christmas Parties, Happy Hour, coffee hours.
Resident Manager
Woodlands Senior Living
3460 Starlite Dr; Dubuque, IA 52003
2009 - 2013
- Facilitated regular community events to promote resident engagement and socialization.
- Reported and documented maintenance requests and scheduled appropriate services.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Managed daily operations, ensuring smooth functioning of the residential complex.
- Fostered community relationships to improve resident satisfaction through Happy hour and pot lucks.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Reviewed rental applications efficiently yet thoroughly to fill vacancies quickly without sacrificing quality control measures.
- Enhanced property appearance and resident satisfaction with regular inspections and prompt attention to landscaping and common areas.
Education
High School Diploma -
Marquette High School
Bellevue, IA05-1970
Skills
- Event planning experience
- Property management
- Vendor coordination
- Emergency response
- Housekeeping - Community areas - Move-in and Move- outs
- Landscaping management
- Customer service
- Problem-solving
- Attention to detail
- Reliability
Timeline
Resident Manager
Rose Garden Senior Living
11.2021 - 04.2026
Property Manager
BrookSide I and II Senior Living
05.2017 - 06.2020
Resident Manager
Fox Meadow Senior Living
2013 - 2017
Resident Manager
Woodlands Senior Living
2009 - 2013
High School Diploma -
Marquette High School