Donna Langford

Business Owner

Studio 15 Massage & Esthetics

Beaver, OR

10.2015 - Current

Trained and motivated employees to perform daily business functions.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Put together realistic budgets based upon costs and fees for successfully operating business.
Consulted with customers to assess needs and propose optimal solutions.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Introduced new methods, practices, and systems to reduce turnaround time.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Reported issues to higher management with great detail.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Interacted well with customers to build connections and nurture relationships.
Mitigated business risks by working closely with staff members and assessing performance.