Donna L. Cotton

• Responsible for all aspects of the resort which consists of a historic Inn and 5 housekeeping cottages, Duties included guest management, reservations, billing, payments, front desk, hiring and management of housekeeping, kitchen and maintenance staff, served a the resident SafePro and breakfast chef, provided catering and coordination for large events. Responsible for the development, streamlining, and implementation of SOP, annual revisions and ongoing staff training and oversight, resulting in increased guest satisfaction, triple occupancy, maintaining overhead, expanding venue services and visibility, taking a break even resort to over $500,000 profit in 2025.

Branch Manager/ /Licenced Broker

• Responsible for sales and marketing of financial products. Developed a new sales strategy that increased sales by 20% and reduced costs by 15%. Managed a team of 10 sales representatives.

• Managed a branch office with 15 sales representatives. Increased sales by 25% and reduced costs by 10%. Developed a new marketing plan which increased sales by 15% and reduced costs by 10%.

• Managed a branch office with 10 sales representatives. Increased sales by 20% and reduced costs by 15%. Developed a new marketing plan which increased sales by 15% and reduced costs by 10%.

• Led strategic initiatives to enhance operational efficiency within sleep disorder management processes.
• Developed and implemented comprehensive business strategies to drive patient engagement and satisfaction.
• Oversaw budgeting, forecasting, and financial analysis to ensure alignment with organizational goals.
• Managed cross-functional teams to streamline workflows and improve service delivery in clinical settings.

• Coordinated executive schedules, ensuring efficient time management and meeting preparedness.
• Prepared detailed agendas and minutes for departmental meetings, enhancing communication and follow-up.
• Oversaw patient services operations to enhance care delivery.
• Established and maintained filing systems, improving document retrieval efficiency for the director's office.