Donna Lee
Naperville,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Jewel/Osco
01.2014 - Current
Help the customers navigate the store, answer questions and concerns, and ensure the customers have a great experience while shopping.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Rich East High School,
Park Forest, ILSkills
- Account updating
- Data Entry
- Receiving support
- Paperwork Processing
- Product Promotion
- Call Management
- Product Knowledge
- Complaint resolution
Timeline
Customer Service Representative
Jewel/Osco
01.2014 - Current
High School Diploma -
Rich East High School,
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