Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Donna Leon-Durrer

Reseda,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

FedEx
North Hills, CA
06.1995 - Current
  • Resolved inquiries and complaints efficiently, ensuring high customer satisfaction levels.
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Utilized FedEx tracking systems to assist customers with package status updates.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

No Degree - Business Administration

Los Angeles Pierce College
Woodland Hills, CA
05-2027

Skills

  • Customer service
  • Problem resolution
  • Active listening
  • Client engagement
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

FedEx
06.1995 - Current

No Degree - Business Administration

Los Angeles Pierce College
Donna Leon-Durrer