Donna L'Insalata
Staten Island,NY
Summary
Results-driven Practice Manager with expertise in quality control, team leadership, and operational assessment. Committed to enhancing patient care through effective policies and staff training.
Overview
2027
2027
years of professional experience
Work History
Practice Manager
Orthopaedic Surgical Consultant, PC
Staten Island, New York
2004 - 05.2026
- Implemented quality control procedures to improve patient care and service delivery.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Assessed medical office operations, identified improvement areas, and developed actionable plans for enhancement.
- Created and implemented policies and procedures for effective practice management.
- Trained and supervised staff in best practices and operational protocols.
- Motivated staff by offering direction and providing constructive feedback.
- Conducted regular meetings with staff to address operational issues and foster effective interdepartmental communication.
- Oversaw daily administrative tasks, enhancing office operations and service delivery.
- Maintained financial records, including billing and accounts receivable and payable.
- Managed vendor relationships for supplies and services related to the practice.
- Resolved escalated customer service issues promptly while maintaining professionalism.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Complied with OSHA and HIPAA regulations.
- Ensured office maintained high standards of cleanliness and waiting areas regularly to provide clean and organized surroundings.
Education
Bachelor of Science - Nursing
College of Staten Island
Staten Island, NY06-1988
Skills
Practice management
- Quality control
- Policy development
- Process improvement
- Operational assessment
- Financial recordkeeping
- Payroll administration
- Vendor management
- Staff training
- Staff management
- Employee performance
- Performance evaluation
- Team leadership
- Interdepartmental communication
- Problem resolution
- Customer service
- HIPAA and OSHA regulations
- Workflow management
- Time management
- Reliability
- Multitasking capacity
- Interpersonal skills
- Staff development
- Patient safety
- Reliability
- Conflict resolution
Timeline
Practice Manager
Orthopaedic Surgical Consultant, PC
2004 - 05.2026
Bachelor of Science - Nursing
College of Staten Island