DONNA LUSBY
Medical Secretary
Buffalo,NY
Summary
Adept at front desk operations and medical office administration, I enhanced patient satisfaction and reduced no-shows significantly at Dr. Edgardo Salvador's clinic. My adaptability and proficiency in ECLINICAL, combined with a knack for exceeding customer service standards at Maxwell Travel, underscore my ability to meet and surpass employer expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Medical Receptionist
Dr. Edgardo Salvador
01.2024 - Current
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Maintained current and accurate medical records for patients.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Printed prescription requests and queries in compliance with practice protocol.
- Performed various administrative tasks by filing, copying and faxing documents.
Travel Consultant
Maxwell Travel, DBA Northtown Travel
06.1991 - 12.2023
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Education
Associate of Arts - Tourism
Erie County Community College
Buffalo, NY 05.2001 -
Skills
Front Desk Operations
Timeline
Medical Receptionist
Dr. Edgardo Salvador
01.2024 - Current
Associate of Arts - Tourism
Erie County Community College
05.2001 -
Travel Consultant
Maxwell Travel, DBA Northtown Travel
06.1991 - 12.2023
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