Donna Mackey
Fort Mill,SC
Summary
Dedicated administrative specialist known for exceptional communication and customer service skills. Successfully developed filing systems and implemented policies to enhance operational efficiency across multiple departments.
Detail-oriented Senior Administrative Specialist with a proven track record in document management and policy implementation. Committed to enhancing administrative efficiency and delivering exceptional customer service.
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Perceptive administrative specialist ready for a new position where impeccable administrative talents can be utilized. Familiar with all procedures and principles of office management. Skilled in using google suite, microsoft office, spreadsheets and database management programs. Excellent written and verbal communication talents to maintain excellent relationships with clients and co-workers.
Overview
2023
2023
years of professional experience
Work History
Senior Administrative Specialist
Central Piedmont Community College
Charlotte, North Carolina
07.1998 - 03.2022
- Coordinated administrative operations for multiple departments within the college.
- Developed and maintained filing systems for efficient document retrieval.
- Streamlined communication processes between faculty, staff, and students.
- Implemented policies to enhance administrative efficiency within the college community.
- Organized and maintained confidential files, documents, reports, and records in accordance with established procedures.
- Developed effective communication strategies between departments in order to ensure a smooth workflow.
- Managed the reception area by greeting visitors and directing them appropriately.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Veterans Affairs Administrative Clerk
Central Piedmont Community College
Charlotte, North Carolina
07.1980 - 08.1985
- Delivered exceptional customer service through direct communication with clients and team members.
- Utilized computer systems for data entry and document management tasks.
- Responded to inquiries from students and staff with clear information.
- Collaborated with team members on various administrative projects and tasks.
- Answered phone to take messages or redirect calls to colleagues.
- Performed data entry duties to update client information in databases.
- Resolved customer complaints in a timely manner.
Testing and Assessment Office Assistant
Central Piedmont Community College
Charlotte, North Carolina
- Assisted in testing administrative procedures.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Supported student inquiries by providing information and directing them appropriately.
- Provided quality customer service
- Answered and directed phone calls to appropriate staff members.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Trained staff members to perform work activities and use computer applications.
Education
Bachelor of Arts - B.L.S. Human Services
Wingate University
Wingate, NC05-2010
Skills
- Document management
- Policy implementation
- Data entry
- Office administration
- Filing systems
- Customer service
Timeline
Senior Administrative Specialist
Central Piedmont Community College
07.1998 - 03.2022
Veterans Affairs Administrative Clerk
Central Piedmont Community College
07.1980 - 08.1985
Testing and Assessment Office Assistant
Central Piedmont Community College
Bachelor of Arts - B.L.S. Human Services
Wingate University