Donna Martinez
Tampa,Florida
Summary
Results-driven Account Manager with over 15 years of experience in building and maintaining strong client relationships. Proven track record of exceeding sales targets, driving revenue growth, and developing successful account management strategies. Skilled in identifying client needs, presenting solutions, and negotiating contracts. Excellent communication and interpersonal skills, combined with a customer-centric approach to ensure client satisfaction and retention. Looking to leverage my expertise to drive business development and foster long-term partnerships in a dynamic sales environment.
Overview
19
19
years of professional experience
Work History
Marketing Director
Blue Palms Village at Fletcher
01.2026 - Current
- Led marketing strategy development to enhance brand visibility and engagement.
- Directed cross-functional teams to execute integrated marketing campaigns effectively.
- Analyzed market trends and customer insights to inform strategic decision-making.
- Cultivated partnerships with local businesses to expand community outreach initiatives.
- Managed event planning and execution for community engagement activities, boosting attendance and participation rates.
Account Manager
BayCare HomeCare
09.2015 - Current
- Managed a portfolio of key accounts, fostering strong relationships and maximizing revenue opportunities
- Developed customized account strategies to meet client objectives and drive retention and growth
- Analyzed market trends and competitor activity to identify new business opportunities and drive strategic initiatives
- Provided regular performance reports and updates to senior leadership, showcasing results and outlining future plans
- Acted as the primary point of contact for clients, ensuring high levels of customer satisfaction and loyalty
- Conducted regular business reviews with clients to assess performance, identify growth opportunities, and provide strategic recommendations.
Hospitalist Manager
InCompass Health 24ON Physicians
05.2013 - 09.2015
- Directly supervises and provides leadership to the hospitalist team, ensuring their professional development and performance.
- Implements and monitors quality improvement initiatives and patient safety protocols, ensuring compliance and adherence to standards.
- Manages the day-to-day operations of the hospitalist service, including scheduling, staffing, and resource allocation.Collaborates with hospital leadership, nursing staff, and other healthcare professionals to ensure seamless patient care coordination and communication.
- Identifies and implements process improvements to enhance efficiency and improve patient outcomes.
- Collects, analyzes, and reports on key performance indicators (KPIs) related to hospitalist service performance, such as patient satisfaction, cost, and quality.
- Advocates for the hospitalist service within the hospital and the community, representing the needs of the hospitalist team and influencing organizational decisions.
Admissions Facility Coordinator
Cornerstone Hospice
10.2007 - 05.2013
- Developed and implemented strategies to streamline admissions procedures, resulting in a more efficient process and shorter wait times for prospective residents.
- Conducted facility tours for potential residents and their families, providing information on services offered, answering questions, and addressing concerns.
- Worked closely with insurance companies, healthcare providers, and referral sources to ensure proper documentation and authorization for admissions.
- Collaborated with the nursing and clinical teams to assess potential residents' needs and determine appropriate placement within the facility.
Education
Associates of Arts - Business Administration
Saint Petersburg College
Clearwater, FL07.1991
Skills
Communication
Leadership Management Skills
Problem-Solving
Computer Skills; Excel, Word, Power Point, Corner, and HC
Customer Service
Timeline
Marketing Director
Blue Palms Village at Fletcher
01.2026 - Current
Account Manager
BayCare HomeCare
09.2015 - Current
Hospitalist Manager
InCompass Health 24ON Physicians
05.2013 - 09.2015
Admissions Facility Coordinator
Cornerstone Hospice
10.2007 - 05.2013
Associates of Arts - Business Administration
Saint Petersburg College