Donna Matteo
Coram,NY
Summary
Dynamic Assistant Manager with proven expertise in implementing person-centered care strategies and enhancing operational efficiency. Committed to fostering collaboration and adaptability within teams to drive client satisfaction and quality of life improvements.
Overview
15
15
years of professional experience
Work History
Assistant Manager Day Services
Family Residences And Essential Enterprises
12.2020 - Current
- Led team in implementing person-centered care strategies, enhancing day program satisfaction and quality of life.
- Trained and mentored staff on best practices for service delivery, fostering a collaborative work environment.
- Developed and streamlined operational procedures, improving efficiency in daily activities and resource allocation.
- Collaborated with interdisciplinary teams to assess client needs and coordinate individualized support plans.
Residential Supervisor
Family Residences And Essential Enterprises
06.2020 - 11.2020
- Supervised daily operations of residential programs, ensuring compliance with policies and regulations.
- Developed and implemented individualized support plans for residents, enhancing their quality of life.
- Trained and mentored staff on best practices in resident care and crisis intervention techniques.
- Conducted regular assessments and evaluations to monitor resident progress and program effectiveness.
Senior Program Coordinator
Family Residences And Essential Enterprises
08.2018 - 06.2020
- Led program development initiatives to enhance service delivery and client satisfaction.
- Coordinated interdepartmental communication to streamline operations and improve project timelines.
- Implemented training programs for staff, fostering professional growth and operational efficiency.
- Managed budgets and resource allocation to optimize program outcomes and sustainability.
Program Coordinator
Family Residences And Essential Enterprises
03.2015 - 08.2018
- Coordinated program schedules ensuring alignment with organizational goals and participant needs.
- Developed training materials to enhance staff knowledge and operational efficiency.
- Implemented process improvements that streamlined workflow and resource allocation.
- Facilitated communication between departments to foster collaboration and project success.
Administrative Assistant
Family Residences And Essential Enterprises
01.2012 - 03.2015
- Managed scheduling and coordinated appointments for staff and clients, enhancing operational efficiency.
- Developed and maintained filing systems, ensuring easy access to important documentation.
- Assisted in preparing reports and presentations, improving communication of key initiatives.
- Streamlined office processes by implementing new software tools, increasing overall productivity.
Habilitation Specialist
Family Residences And Essential Enterprises
03.2011 - 01.2012
- Developed individualized support plans to enhance client independence and social skills.
- Collaborated with multidisciplinary teams to evaluate and optimize client care strategies.
- Facilitated skill-building activities to promote daily living competencies among clients.
- Implemented behavior management techniques to improve client engagement and reduce incidents.
Education
BBA - Finance
Dowling College
Oakdale, NYAssociate of Applied Science - Finance
Suffolk County Community College
Selden, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager Day Services
Family Residences And Essential Enterprises
12.2020 - Current
Residential Supervisor
Family Residences And Essential Enterprises
06.2020 - 11.2020
Senior Program Coordinator
Family Residences And Essential Enterprises
08.2018 - 06.2020
Program Coordinator
Family Residences And Essential Enterprises
03.2015 - 08.2018
Administrative Assistant
Family Residences And Essential Enterprises
01.2012 - 03.2015
Habilitation Specialist
Family Residences And Essential Enterprises
03.2011 - 01.2012
BBA - Finance
Dowling College
Associate of Applied Science - Finance
Suffolk County Community College