Donna Mauri
Selden,NY
Summary
Manager with a proven track record at First American Financial Corporation, enhancing operational efficiency through strategic process optimization. Skilled in effective team leadership and customer service, I foster collaboration and drive performance improvements, achieving significant reductions in title examination errors while mentoring staff to excel in their roles.
Overview
15
15
years of professional experience
Work History
Manager of Title Examiners
First American Financial Corporation
12.2012 - Current
- Lead team to improve operational efficiency through process optimization and workflow redesign.
- Develop and implemented training programs to enhance staff capabilities and performance metrics.
- Analyze data trends to inform strategic decision-making and resource allocation initiatives.
- Foster collaboration across departments to streamline communication and project execution.
- Accomplish multiple tasks within established timeframes.
- Manage and motivate employees to be productive and engaged in work.
- Cross-train existing employees to maximize team agility and performance.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Title Examiner
Advantage Abstracting
02.2011 - 05.2012
- Conducted thorough examinations of title documents to ensure accuracy and compliance with legal standards.
- Analyzed property records and conducted detailed research to identify potential title issues and discrepancies.
- Collaborated with clients to resolve title-related concerns, providing clear explanations and solutions.
- Mentored junior staff on best practices for title examination processes and procedures.
- Recorded real property documents for various abstract companies.
- Reviewed complex title reports, ensuring all findings were accurately documented for client review.
- Reduced errors in title examinations through diligent verification of property records and legal descriptions.
- Identified potential risks or concerns during the title examination process, proactively addressing them to minimize delays.
Education
Bachelor of Arts - Political Science
Stony Brook University
Stony Brook, NY12-1991
Skills
- Customer service
- Effective team leadership
- Effective time management
- Collaborative decision-making
Timeline
Manager of Title Examiners
First American Financial Corporation
12.2012 - Current
Title Examiner
Advantage Abstracting
02.2011 - 05.2012
Bachelor of Arts - Political Science
Stony Brook University