Donna McCoy
Aspermont,TX
Summary
Dynamic professional with a proven track record at First National Bank of Aspermont, excelling in operations management and team development. Expert in compliance management and enhancing operational efficiency, I successfully implemented training programs that improved staff performance and customer satisfaction. Strong relationship-building skills complemented by a keen analytical mindset drive my success in banking and insurance.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
First National Bank of Aspermont
02.2009 - 11.2025
- Supervised daily branch operations to ensure compliance with banking regulations.
- Mentored staff on customer service standards and performance improvement techniques.
- Implemented training programs to enhance employee skills and knowledge in banking products.
- Analyzed branch performance metrics to identify areas for process optimization.
- Oversaw cash management processes, ensuring accurate reporting and security protocols were followed.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Insurance Sales Representative
Texas Farm Bureau Insurance
08.2007 - 02.2009
- Developed tailored insurance solutions to meet diverse client needs and enhance satisfaction.
- Conducted thorough assessments of clients' coverage requirements, ensuring comprehensive policy recommendations.
- Established strong relationships with clients through effective communication and personalized service strategies.
- Educated clients on policy options, benefits, and claims processes to facilitate informed decision-making.
- Maintained detailed records of customer information and policy sales.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and promoting overall satisfaction.
- Stayed in touch with clients to assess changing demands and offer new solutions.
Education
American Commerical College
Abilene, TX05-2007
High School Diploma -
Aspermont High School
Aspermont TX05-1988
Skills
- Banking
- Operations management
- Business development
- Team development
- Compliance management
- Operational efficiency
- Staff education and training
- Loan application evaluation
- Loans
Timeline
Assistant Branch Manager
First National Bank of Aspermont
02.2009 - 11.2025
Insurance Sales Representative
Texas Farm Bureau Insurance
08.2007 - 02.2009
American Commerical College
High School Diploma -
Aspermont High School