Donna Murano
Smithtown,NY
Summary
Medical professional with solid track record in healthcare administration, offering reliability and attention to detail. Improved office efficiency and patient satisfaction through effective communication and organizational skills. Known for strong team collaboration and adaptability to changing medical office needs.
Overview
28
28
years of professional experience
Work History
Medical Secretary-Hematology/Oncology
Mount Sinai Health System
Rockville Centre, NY
06.1998 - Current
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered phone calls and messages for 7 physicians in a Hem/Onc medical facility, scheduling appointments, and handling patient inquiries.
- Maintained accurate medical records using electronic health record (EHR) systems to enhance data integrity.
- Implemented process improvements for administrative workflows, increasing office efficiency and reducing errors.
- Trained new staff on office protocols and EHR software, fostering a collaborative team environment while developing standard operating procedures for front office.
- Registered new patients in electronic medical records prior to appointment scheduling while following HIPAA guidelines.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Boosted patient retention by providing exceptional customer service and building rapport with each individual.
- Improved office ambiance and patient comfort by overseeing maintenance of clean and organized patient waiting area.
- Performed various administrative tasks by filing, copying and faxing documents, obtaining payments and handling petty cash.
- EMR experience: EPIC, Sunrise/Allscripts Oncology, Criterions EHR
Education
Associate of Science - Legal Secretary
Briarcliffe Secretarial School
Hicksville, NY05.1979
Skills
- Medical terminology
- Clinical support
- Customer service/support
- Patient scheduling
- Strong organizational skills
- Patient confidentiality adherence
- Patient check-in
- Payment collection
- Office reception
- Patient appointment coordination
- Appointment coordination
- Electronic health records
- Phone reception
- Clerical support
- Collaboration and teamwork
- Appointment scheduling
- Administrative support
- Cash handling
- Proficient in Criterions, Athena, Sunrise/Allscripts Oncology and EPIC systems
Timeline
Medical Secretary-Hematology/Oncology
Mount Sinai Health System
06.1998 - Current
Associate of Science - Legal Secretary
Briarcliffe Secretarial School