Donna Nieto

• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service

• Provided and described treatment options for cosmetic procedures and Invisalign cases.

• Serve as the primary point of contact for patients regarding treatment plans, financial options, and

coordinate financial arrangements.

• Developed strong relationships with repeat guests through personalized interactions

• Collaborated with the marketing team to ensure increase in direct bookings

• Managed front desk operations, ensuring smooth check-in/check-out processes for guests, and

efficiency in scheduling, patient flow, and daily tasks.

• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal

discrepancies

• Trained new front desk personnel on standard operating procedures and customer service protocols

• Maintained a high level of product knowledge to effectively assist customers with their inquiries,

questions, and concerns

• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure

customer loyalty and satisfaction

•Managed transactions for treatments totaling up to $60,000.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Greeted guests at front desk and engaged in pleasant conversations while managing streamlined check-in and check-out processes for improved efficiency and customer experience.
• Handled payment and bill processing, change giving and payment collecting for patients.
• Answered multi-line phone system and enthusiastically greeted callers.
• Collected room deposits, fees, and payments.
• Managed a schedule of 25+ patients per day

• Greet patients and visitors while creating a friendly and professional atmosphere
• Managed patient registration and updated data periodically.
• Prepared charts for next day and promptly answered a 3 line phone system
• Performed end-of-day reconciliations for precise financial reporting.
• Handled various clerical responsibilities including filing, scanning, faxing, copying.
• Took patient history and vital signs, set up vaccines
• Kept track of inventory and ordered clinical/office supplies and equipment
• Performed EKG's, urine dipstick, strep throat swab, pregnancy test, set up pap tray, etc.
• Assisted patients with purchase of remedies and shipping when necessary; resulting in 99.9% accuracy and sales over $3,000 in sold supplements
• Maintained appropriate communication with staff and patients resulting in smooth patient flow and high quality service
• Kept the front desk and lobby presentable at all times.

• Handled high volume of daily calls achieving full service change agreement confirmations.
• Verified customer data ensuring accuracy.
• Trained and coached new employees to maintain service standards on recorded calls.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.