Donna Owle

• Engaged customers in product selection, providing tailored recommendations to enhance satisfaction.
• Demonstrated product knowledge, effectively explaining features and benefits to drive sales.
• Assisted in maintaining store presentation standards, ensuring a welcoming shopping environment.
• Collaborated with team members to streamline inventory management processes, improving stock accuracy.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

• Responsible for handling cash and preparing deposits
• Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes
• Enforced quality assurance protocols to provide ideal customer experiences
• Motivated, trained, and disciplined employees to maximize performance
• Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy
• Implemented full-scale business strategies that resulted in higher customer satisfaction and improved operational efficiency

• Greeted guests on the floor and in the office
• Drove a 9% increase in revenue and 29% increase in overall coded trips helping to achieve departmental goals
• Assisted guests by answering questions, responding to inquiries, and handling phone requests in a timely manner
• Employee training and led Workflow Prioritization for VIP team
• Used Salesforce and CRS to manage in-person and telephone guest inquiries
• Awarded Role Model in 2019 for exceeding goals, guest services, customer loyalty and staff motivation
• Awarded Culinary Commissary Kaizen Certificate of Appreciation Resulted in significant performance improvements

Real

• Worked with clients to guide them through the loan closing process and to address any concerns they had
• Customer files, department records, and regulatory paperwork were set up, stored, and updated by me
• Evaluated accounts and customer information to understand issues, evaluate solution eligibility, and effectively deploy strategies
• Provide administrative assistance
• Opened new customer accounts
• Customer account administration and setup in internal systems

• Ensured the quality of merchandise and organized a proper display area on the floor
• Performed sales floor activities with energy and enthusiasm, including merchandising and selling
• Set and achieved goals for complete customer satisfaction, even locating hard-to-find products
• Executed setup, breakdown, and preparation for promotional displays and in-store demonstrations
• Welcomed customers with a friendly demeanor and provided dedicated assistance
• Monitored the sales floor and merchandise displays to maintain organization and appearance