Donna Penker

Customer Care Advocate

Cincinnati,OH

Summary

Dedicated Medical Assistant and Schedule Coordinator at fast paced clinic and high call volume with TriHealth. Brings valuable cardiology experience, 4 years hands on experience with Zio patch. Strong background in medical terminology and electronic health records. Proficient with Microsoft Office -Outlook; Word, Excel, and PowerPoint. Organized and dependable candidate successful at managing multiple priorities with a positive attitude Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success

Overview

years of professional experience

years of post-secondary education

Work History

Medical Assistant /Schedule Coordinator

TriHealth

Cincinnati, Iowa

11.2023 - Current

Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Answered phone calls and messages for 20-physicians, scheduling appointments, and handling patient inquiries.
Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Instrument Technician

Cincinnati Veterans Hospital

Cincinnatus, OH

06.2011 - 09.2022

Assisted in cardiology implant procedures, ensuring proper setup, operation, and disassembly of specialized instruments.
Increased department efficiency by organizing and maintaining an inventory. Responsible for ordering millions of dollars worth of catheters and other supplies for Electrophysiology and heart caths
Maximized equipment longevity, performing routine maintenance tasks according to manufacturer guidelines.
Ensured patient information confidentiality by adhering to strict HIPAA guidelines during all interaction with medical records or equipment containing sensitive data.
Super user for new electronic system ( Cerner)
Contributed to cost savings through meticulous evaluation of new medical device purchases for cost-effectiveness and quality assurance.
Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
Expedited repair processes by developing strong working relationships with external vendors and suppliers of replacement parts or components.
Provided exceptional customer service to patients, addressing concerns related to the use of medical equipment during exams or treatments.
Demonstrated dedication to continuous learning by attending workshops and conferences focused on emerging trends in medical instrument technology, sharing knowledge gained with colleagues to improve overall department performance.

Education

Associate of Science - Practical Nursing

Cincinnati State Technical And Community College

Cincinnati, OH

11.2020 - 07.2025

Skills

Medical terminology knowledge

Diagnostic equipment expertise

Medical equipment operation

Customer service

CPR

Clinical documentation

EMR / EHR

Inventory and supply management

Professionalism and ethics

Electrocardiographic rhythm recognition

Complex Problem-solving

Timeline