Donna Penker
Customer Care Advocate
Cincinnati,OH
Summary
Dedicated Medical Assistant and Schedule Coordinator at fast paced clinic and high call volume with TriHealth. Brings valuable cardiology experience, 4 years hands on experience with Zio patch. Strong background in medical terminology and electronic health records. Proficient with Microsoft Office -Outlook; Word, Excel, and PowerPoint. Organized and dependable candidate successful at managing multiple priorities with a positive attitude Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Medical Assistant /Schedule Coordinator
TriHealth
Cincinnati, Iowa
11.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for 20-physicians, scheduling appointments, and handling patient inquiries.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Instrument Technician
Cincinnati Veterans Hospital
Cincinnatus, OH
06.2011 - 09.2022
- Assisted in cardiology implant procedures, ensuring proper setup, operation, and disassembly of specialized instruments.
- Increased department efficiency by organizing and maintaining an inventory. Responsible for ordering millions of dollars worth of catheters and other supplies for Electrophysiology and heart caths
- Maximized equipment longevity, performing routine maintenance tasks according to manufacturer guidelines.
- Ensured patient information confidentiality by adhering to strict HIPAA guidelines during all interaction with medical records or equipment containing sensitive data.
- Super user for new electronic system ( Cerner)
- Contributed to cost savings through meticulous evaluation of new medical device purchases for cost-effectiveness and quality assurance.
- Maintained consistent work environment, overseeing intricate daily tasks with minimal supervision.
- Expedited repair processes by developing strong working relationships with external vendors and suppliers of replacement parts or components.
- Provided exceptional customer service to patients, addressing concerns related to the use of medical equipment during exams or treatments.
- Demonstrated dedication to continuous learning by attending workshops and conferences focused on emerging trends in medical instrument technology, sharing knowledge gained with colleagues to improve overall department performance.
Education
Associate of Science - Practical Nursing
Cincinnati State Technical And Community College
Cincinnati, OH 11.2020 - 07.2025
Skills
Medical terminology knowledge
Timeline
Medical Assistant /Schedule Coordinator
TriHealth
11.2023 - Current
Associate of Science - Practical Nursing
Cincinnati State Technical And Community College
11.2020 - 07.2025
Medical Instrument Technician
Cincinnati Veterans Hospital
06.2011 - 09.2022
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