Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Donna Phillips

West Lawn,PA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

37
37
years of professional experience

Work History

Eligibility/Flex Specialist

The Loomis Company
05.2015 - 09.2024
  • Provide customer service for FSA, eligibility, COBRA members and clients
  • Input new employees, changes, and terminations
  • Call prescription carriers with changes and get resolution for the issue
  • Assist in managing FSA scanning and automated FSA reports
  • Process COBRA letters for groups
  • Perform eligibility matching as needed
  • Follow up on Age out Letters for dependents Complete special projects as assigned


DATA ENTRY

Metropolitan Steel
01.2006 - 09.2009
  • Professional Research and Bid Development: Classify and Document all measurements, Orchestrate drawings and diagrams of bidding process, Conduct fact findings of potential bidders and prospects, Development and tracking of spreadsheets and bid documents

RECORDS RESEARCH

Sovereign Bank
02.1998 - 02.2003
  • Research and Analyze Customers Accounts: Investigation/Tracking of fraudulent and lost statements, Verify accounts for professional services (Public Assistance and Attorneys), Coordinate and arrange check copies and financial statements for customers

CLAIM SPECIALIST

CNA Insurance
05.1987 - 09.1996
  • Departments of Home Owners Policies and Auto Insurance: Dictation and transcription on an IBM 6:5, Documentation and Research on Lanier Word Processor, Processing medical claims on PACE (Professional Automation and Communication Environment System), Evaluating medical documents and transformation of clients claim checks using Xerox 6020 Memorywriter, Performed Customer Service Development in all aspects concerning insurance policy information

Education

Graduated -

Reading High
Reading, PA

AS -

McCann Business School
Reading, PA

Skills

  • AS400
  • Type 90 WPM
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Power Point
  • Windows '98
  • Windows 2000 Millennium
  • Windows XP
  • Windows 7
  • Quicken Software

Volunteer Experience

05/01/2000, 07/01/2010, WEST LAWN UNITED METHODIST CHURCH, 15 Woodside Avenue, West Lawn, PA, 19609, I taught Sunday School and Bible School for several years., I orchestrated camping trips and weekly programs for the Boy Scouts of America., I am Vice President of the Ladies Auxiliary at Rosedale Grove in Lauderdale.

Timeline

Eligibility/Flex Specialist

The Loomis Company
05.2015 - 09.2024

DATA ENTRY

Metropolitan Steel
01.2006 - 09.2009

RECORDS RESEARCH

Sovereign Bank
02.1998 - 02.2003

CLAIM SPECIALIST

CNA Insurance
05.1987 - 09.1996

AS -

McCann Business School

Graduated -

Reading High

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Donna Phillips