Service Champion
Taco Bell Restaurant
El Paso
10.2022 - 01.2023
- Put special requests into computer system, took payments and provided change.
- Ensured timely delivery of orders by managing order queue effectively.
- Utilized POS systems for order taking and processing payments.
- Managed cash register and processed transactions quickly and accurately.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Assembled and served meals according to specific guest requirements.
- Maintained cleanliness of store floors by mopping, sweeping, cleaning tables/counters, and disposing of trash.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Provided excellent customer service and addressed customer inquiries in a timely manner.
- Organized and stocked shelves with merchandise to ensure an attractive dine-in environment.
- Assisted customers in locating kiosks/menus, providing product information, and helping them make selections.
- Ensured compliance with safety regulations in all areas of the store operations.
- Greeted customers upon entering the store and provided assistance when needed.
- Resolved customer complaints promptly and professionally while taking appropriate corrective action when necessary.
- Collaborated effectively with other team members to create a positive work environment.
- Provided every customer with friendly service, answered menu questions and submitted orders.
- Maintained a clean and organized work area to ensure a pleasant customer environment.
- Restocked supplies and ingredients throughout the shift to ensure smooth operations.
- Addressed and resolved customer complaints with professionalism and patience.
- Encouraged and promoted up-selling to customers to increase sales.
- Maintained a positive and energetic attitude throughout the shift to enhance customer experience.
- Adapted to various roles as needed to support team and meet customer demand.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.