Donna Remick
Swansboro,NC
Summary
Customer-focused Retail Professional experienced in sales, operations, and customer service. Delivered reliable service that ensured customer satisfaction and efficient daily operations through effective problem-solving and teamwork. Contributed to organized and dependable store environments while enhancing the overall customer experience.
Overview
50
50
years of professional experience
Work History
Sales Partner of a Cleaning Company
Self-employeed
03.2011 - 09.2015
- Identified customer needs and matched solutions to buying priorities
- Built client relationships through consultative selling and follow-up outreach
- Negotiated pricing and terms to close profitable sales agreements
- Managed prospect pipeline and prioritized leads for consistent conversion
Walmart Associate
Walmart
09.2005 - 09.2008
- Assisted customers with product location, pricing questions, and checkout support across departments.
- Operated cash register and self-checkout systems while resolving payment and transaction issues.
- Maintained organized sales floor through zoning, recovery, and timely merchandise replenishment.
- Trained new associates on stockroom procedures, safety standards, and customer service expectations.
- Coordinated inventory counts, pallet moves, and backroom organization to support efficient store operations.
- Supported opening and closing routines, including merchandising, cleanup, and daily task completion.
Walmart Associate
Walmart
09.1993 - 10.2004
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Monitored shelf availability and communicated replenishment needs to reduce out-of-stock conditions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive a a positive impression of the business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained organized sales floor through zoning, recovery, and timely merchandise replenishment.
- Assisted customers with product location, pricing questions, and checkout support across departments.
- Coordinated inventory counts, pallet moves, and backroom organization to support efficient store operations.
- Supported opening and closing routines, including merchandising, cleanup, and daily task completion.
Walmart Associate
Walmart
09.2003 - 05.2004
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored shelf availability and communicated replenishment needs to reduce out-of-stock conditions.
- Escalated service concerns and operational issues to leadership while maintaining store standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive a a positive impression of the business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained organized sales floor through zoning, recovery, and timely merchandise replenishment.
- Assisted customers with product location, pricing questions, and checkout support across departments.
- Coordinated inventory counts, pallet moves, and backroom organization to support efficient store operations.
- Supported opening and closing routines, including merchandising, cleanup, and daily task completion.
Machine Operator/Assembler
Wundies
Williamsport, PA
01.1966 - 05.1993
- Operated machinery and assembled components with consistent focus on quality and production flow.
- Adjusted equipment settings to maintain efficient output and reduce production interruptions.
- Inspected finished parts for defects, ensuring accurate assembly and compliance with specifications.
- Performed routine maintenance and cleanup to support safe, organized workstation conditions.
- Followed safety procedures and production instructions to maintain reliable daily performance.
- Trained new operators on machine setup, assembly steps, and quality expectations.
- Operated machining equipment safely with a team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
- Maintained equipment performance by lubricating and cleaning components.
- Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
- Operated machinery effectively to maintain optimal production rates while minimizing waste materials.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Cleaned, lubricated and adjusted parts and components, keeping parts fully function
Education
High School Diploma -
Williamsport High School
Williamsport, PA06-1968
Skills
Sales analytics
Customer relationship building
Customer needs assessment
Relationship building
Sales techniques
Client relations
Experience enhancement
Product and service knowledge
Product merchandising
Upselling techniques
Sales strategy
Merchandising distribution
Teamwork
Reliability
Interpersonal communication skills
Timeline
Sales Partner of a Cleaning Company
Self-employeed
03.2011 - 09.2015
Walmart Associate
Walmart
09.2005 - 09.2008
Walmart Associate
Walmart
09.2003 - 05.2004
Walmart Associate
Walmart
09.1993 - 10.2004
Machine Operator/Assembler
Wundies
01.1966 - 05.1993
High School Diploma -
Williamsport High School
Associate of the year 1998 for Walmart , Montoursville Pa.
I unloaded trucks and stocked for five years. That included customer service and various jobs I was asked to do.