Donna Ricciardi
Burgess Pest Management
Marshall
9
years of professional experience
Dynamic customer service representative with a strong background in managing high call volumes and resolving customer issues. Known for leveraging computer proficiency and active listening skills to maintain detailed records and foster positive customer relationships.
Work History
CustomerService Representative
2 Months- Processed service requests and scheduled pest control appointments using CRM software.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
1 Year 1 Month- Responded to customer feedback promptly, contributing to continuous improvement initiatives.
- Handled escalated issues professionally, demonstrating strong conflict resolution skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
1 Year 3 Months- Assisted customers with inquiries and problem resolution, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline communication processes, enhancing service efficiency.
- Maintained knowledge of products and services to provide accurate information to clients.
- Utilized customer relationship management (CRM) software to track interactions and manage accounts effectively.
Customer Service Representative
8 Years 1 Month- Delivered exceptional customer support through effective communication and problem-solving skills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Implemented feedback mechanisms to identify areas for service improvement and enhance client experience.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Diploma
Bookkeeping - Bookkeeping
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Call center experience
Computer proficiency
Interests
Avid Reader
Photography
Crafting
Fishing
Timeline
CustomerService Representative
Burgess Pest Management
10.2024 - 12.2024Read More
Customer Service Representative
Bernie and Phil's Furniture Corporate Office
08.2023 - 09.2024Read More
Customer Service Representative
Clean Harobors
01.2023 - 04.2024Read More
Customer Service Representative
Bed Bath & Beyond Corporate Office
07.2015 - 08.2023Read More
Bookkeeping Certificate
Bookkeeping from Bookkeeping
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Quincy High School
High School Diploma
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