Donna Robertson
Elko,NV
Summary
Highly motivated and energetic with extensive customer service of 35+ years. Resolving and addressing customer needs and ensuring they have a positive experience. Being a active listener, communicating and problem solving. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
22
22
years of professional experience
Work History
Bartender
Outdoor Inn
Jarbidge, NV
05.2018 - 10.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated efficiently in high-volume setting.
- Performed opening and closing duties, printing sales reports.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted customers with specialty drinks orders by preparing on-demand items without delay.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager
State Of Nevada Department Of Motor Vehicles
Elko, Nevada
03.2012 - 12.2017
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Handled daily money coming in and processing deposits.
Supervisor
State Of Nevada Department Of Motor Vehicles
Laughlin, NV
04.1999 - 03.2012
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Interviewed, hired and trained new employees for production positions.
- Set overall vision and provided team leadership.
- Provided supportive link between external customers and internal operations.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Performed annual evaluations and reviews for large staff of employees.
Education
High School Diploma -
Anderson High School
Anderson, CA06.1979
Skills
- Handling Difficult Customers
- Cash Handling and Management
- Interpersonal Relationships
- Teamwork and Professionalism
- Multitasking and Prioritization
- Time Management
- Sound Judgment
- Honest and Dependable
- Issue Resolution
- Self-Motivated
- Quality Assurance
- Fast Learner
- Dependable
- Integrity
- Changing beer kegs
Timeline
Bartender
Outdoor Inn
05.2018 - 10.2021
Manager
State Of Nevada Department Of Motor Vehicles
03.2012 - 12.2017
Supervisor
State Of Nevada Department Of Motor Vehicles
04.1999 - 03.2012
High School Diploma -
Anderson High School
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