Holly Hefler
St. Cloud,FL
Summary
Dynamic bartender with a proven track record in exceptional customer service, cocktail preparation, and inventory management. Committed to enhancing guest experiences and fostering team collaboration.
Overview
7
7
years of professional experience
Work History
Bartender
Garage Bar
Saint Cloud, FL
05.2018 - 04.2025
- Mixed cocktails and beverages according to established recipes and customer preferences.
- Managed inventory and restocked supplies to maintain optimal bar operations.
- Provided excellent customer service by engaging patrons and addressing needs promptly.
- Maintained cleanliness of the bar area, utensils, and glassware throughout shifts.
- Trained new staff on bar operations and drink preparation, enhancing customer service standards.
- Handled cash transactions accurately while maintaining a balanced cash register.
- Adhered to health and safety regulations while serving food and beverages to customers.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Coordinated special events to attract more customers and increase overall profits.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Facilitated enjoyable bar experiences by making friendly conversation with customers.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Bartender Shift Manager
Wojo's Bar and Grill
Saint Cloud, FL
09.2020 - 04.2022
- Supervised bartending staff to ensure efficient service during peak hours.
- Managed inventory and ordered supplies, ensuring optimal stock levels to support service demand.
- Trained new employees on drink preparation and customer service standards.
- Created and updated cocktail menus based on seasonal ingredients and trends.
- Ensured compliance with health and safety regulations throughout the bar area.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Coordinated with kitchen staff to synchronize food and beverage service times.
- Monitored bar cleanliness and organized work areas for optimal efficiency.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Planned and executed special events like promotions, happy hours, and live music nights, driving increased sales revenue.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Supervised cleanliness of guest service areas before, during and after service.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
- Assessed employee performance regularly through observation and feedback sessions.
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Enforced health codes and safety regulations in compliance with state laws.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Implemented customer service and operational policies and procedures, enhancing service quality and operational efficiency.
- Developed and implemented staff training program to ensure quality customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Education
High School Diploma -
Harmony High School
Saint Cloud, FL05-2009
Skills
- Cocktail preparation
- Cash handling
- Inventory management
- Safe serving practices
- Customer service expertise
- Sales expertise
- Sales forecasting
- Suggestive selling
- Customer engagement
- Handling difficult customers
- Attention to detail
- Multitasking
- Problem solving
- Complex problem-solving
- Staff training
- Relationship management
- Customer service excellence
- Salesmanship
- Professional appearance
- Outgoing personality
- Team player attitude
- Financial records oversight
- Handling difficult customers
Timeline
Bartender Shift Manager
Wojo's Bar and Grill
09.2020 - 04.2022
Bartender
Garage Bar
05.2018 - 04.2025
High School Diploma -
Harmony High School