Donna Rose
Northbridge,MA
Summary
Dynamic Medical Assistant Supervisor at Reliant Medical Group with proven leadership in enhancing team efficiency and patient care quality. Skilled in HIPAA compliance and staff training, I foster collaboration and resolve conflicts effectively, resulting in increased patient satisfaction and streamlined operations. Committed to maintaining high standards in healthcare delivery.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
Reliant Medical Group
Worcester, MA
07.2013 - Current
- Supported medical staff with routine administrative tasks, enhancing team efficiency.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare providers to address patient inquiries and concerns promptly.
- Participated in training new staff on office protocols and best practices for efficiency.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Organized team meetings regularly to discuss updates on clinic operations, address any questions or concerns from staff members, and promote open lines of communication throughout the department.
- Increased patient flow by optimizing medical assistant schedules and delegating tasks appropriately.
- Ensured compliance with healthcare regulations through regular audits and staff education.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Led by example in providing compassionate patient care, setting high standard for team.
- Coordinated with healthcare providers to ensure seamless delivery of patient care services, resulting in higher patient satisfaction ratings.
- Maintained strict compliance with healthcare regulations, ensuring all practices met state and federal guidelines.
- Enhanced patient care quality by supervising and training medical assistants in latest clinical procedures.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Prepared reports to document laboratory results and findings.
- Followed safety protocols and precautions for safe and hazard-free work environment.
Cook
Grafton Public School
Grafton, MA
07.2008 - 01.2012
- Prepared diverse menu items while maintaining high standards of food safety and sanitation.
- Supervised kitchen staff, ensuring efficient workflow and adherence to recipes.
- Collaborated with front-of-house staff to ensure timely service during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Education
Certificate - Medical Assisting
Porter And Chester
Worcester, MA06-2013
Skills
- Data entry and documentation
- HIPAA compliance
- Team building and motivation
- Staff training and development
- Laboratory specimen collection
- Infection control protocols
- Conflict resolution
- Problem-solving capacity
- First aid and CPR certified
- Multitasking and prioritization
- Strong leadership
- Medical procedure assistance
Certification
AAMA Certification
Timeline
Medical Assistant Supervisor
Reliant Medical Group
07.2013 - Current
Cook
Grafton Public School
07.2008 - 01.2012
Certificate - Medical Assisting
Porter And Chester