Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Donna Sayles

GPC NAPA/Auto Accessories Garage
Matteson,IL
1
Certification
13
years of professional experience

Over 40 years of work experience including Retail Sales, Banking, Hotels (Front Office Management), Waitress, Restaurant Management, E-Commerce Retail and Part-Time Pharmacy Technician.

Work History

Pharmacy Technician

11 Years 11 Months
Walgreens Boots Alliance | 09.2014 - Current
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Customer Service/Expediter

12 Years 7 Months
GPC NAPA/Auto Accessories Garage | 01.2014 - Current
  • Streamlined order processing to enhance customer satisfaction and minimize delays.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Resolved Back orders and Out of Stock orders by informing the customer and finding alternatives if available.
  • Processed Cancellation requests.

Education

Bachelor of Arts - Communications/Business

Saint Mary's College | Notre Dame | 05-1985

Skills

Customer service
Call Center experience
Complaint resolution
Call center operations
Problem-solving skills
Team collaboration

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician

Walgreens Boots Alliance
09.2014 - CurrentRead More

Customer Service/Expediter

GPC NAPA/Auto Accessories Garage
01.2014 - CurrentRead More

Saint Mary's College

Bachelor of Arts from Communications/Business
Read More
Donna Sayles