Over 40 years of work experience including Retail Sales, Banking, Hotels (Front Office Management), Waitress, Restaurant Management, E-Commerce Retail and Part-Time Pharmacy Technician.
Work History
Pharmacy Technician
11 Years 11 Months
Walgreens Boots Alliance | 09.2014 - Current
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Customer Service/Expediter
12 Years 7 Months
GPC NAPA/Auto Accessories Garage | 01.2014 - Current
Streamlined order processing to enhance customer satisfaction and minimize delays.
Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Resolved Back orders and Out of Stock orders by informing the customer and finding alternatives if available.