Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Donna Serna
Commerce City,CO
Summary
Overview
8
years of professional experience
Work History
Denver Public SchoolsDenver, CO
Enrollment Representative
08.2018 - 08.2021
Job overview
- Maintained detailed and accurate records between multiple databases and programs.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with parents to provide information about available schools.
- Input new incoming students in database.
- Reviewed student records for upcoming school year.
- Answered emails and voicemails regarding placement of students or new incoming student placement.
Denver Health Medical CenterDenver , CO
Enrollment Specialist
06.2016 - 05.2018
Job overview
- Communicated effectively via telephone, email and in person with prospective patients.
- Understood and thoroughly explained services provided to patients.
- Updated, entered and reviewed patient data.
- Helped patients determine whether they were eligible for medical assistant.
- Answered incoming calls and set up appointments.
- Entered accurate data into multiple Federal State and internal systems.
Wells Fargo & CompanyCommerce City , CO
Personal Banker
12.2011 - 01.2015
Job overview
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Achieved consistent recognition as top sales performer.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
Education
Colorado State High School Denver
High School Diploma
01.2004
University Overview
Skills
- Accurate Recordkeeping
- Form Completion and Submission
- Orientation Sessions
- Insurance Policy Sales
- Claims Information Gathering
- Customer Notifications
- Bank Statement Reconciliation
- Credit and Collections
- Accurate Payment Posting
- Bill Processing
- Bill Payment and Recordkeeping
- Correspondence Writing
- Statement Issuing
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Representative
Denver Public Schools
08.2018 - 08.2021
Enrollment Specialist
Denver Health Medical Center
06.2016 - 05.2018
Personal Banker
Wells Fargo & Company
12.2011 - 01.2015
Colorado State High School
High School Diploma
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