Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Elaunshae Butts

Albany,GA

Summary

Seasoned Pharmacy Technician and Program Support Representative with a proven track record in accurate data entry and professional communication, honed at companies like IQVIA. Specializes in efficient schedule management and customer service management, achieving significant improvements in client satisfaction and operational efficiency. Demonstrates a strong ability to manage confidential information and streamline business workflows.

Overview

11
11
years of professional experience
1
1
Certification

Work History

PROGRAM SUPPORT REPRESENTATIVE

IQVIA
01.2024 - Current
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Aligned resource allocation with financial constraints.
  • Delivered financial support with copay.
  • Evaluated situations to assess need for immediate action.
  • Entered documents into the system using a clear and consistent approach.

PHARMACY BENEFIT SPECIALIST

Gainwell
09.2022 - 01.2024
  • Examines data collected from callers.
  • Process Prior Authorizations
  • Evaluated scenarios to determine urgency of action.
  • Identified appropriate insurance coverage based on specific needs.
  • Assisted callers with coverage inquiries resolution.
  • Recorded calls accurately and consistently within the computer system.
  • Conveyed critical updates to teams via predefined communication protocols.
  • Assessed customer inquiries and identified necessary resolution steps.

PHARMACY TECHNICIAN

Walmart
Albany, GA
11.2019 - 12.2023
  • Coordinated doctor calls alongside medication delivery processes.
  • Ensured adherence to state regulations for a compliant pharmacy.
  • Managed inventory levels to ensure consistent stock availability.
  • Handled insurance claims and payments related to medications.
  • Chose appropriate drug and quantity for each prescription.
  • Entered patient and prescription details to generate labels.

MEDICINE TECHNICIAN

Phoenix assisted living
Albany, GA
12.2018 - 01.2021
  • Dispensed medications accurately following established facility protocols.
  • Followed standards of hygiene, safety, and infection control when handling and disposing of medications
  • Oversaw medication cart to ensure comprehensive and current supplies.
  • Looked for changes in residents' day and personal care needs to update personal resident care plan
  • Identified and documented general reactions to medications to facilitate intervention

DIRECT SUPPORT STAFF MEMBER

ResCare
Albany, GA
07.2014 - 07.2019
  • Responded promptly and positively to client requests for assistance
  • Documented delivery of quality care in client's clinical record
  • Identified changes in client status or needs and communicated to supervisor
  • Read and recorded temperature, pulse and respirations
  • Administered medications to patients based upon physician or nurse guidelines
  • Changed bed linens and performed incidental cleaning services
  • Supervised and assisted patients during showers and baths

PHARMACY TECHNICIAN

Rite aid
Albany, GA
12.2016 - 12.2018
  • Handled doctor calls and medication deliveries in facilitation of prescription orders
  • Stocked and replenished shelves to remove out-of-date items from inventory
  • Selected drug and quantity, delivering items to pharmacist for review and dispensing
  • Input patient and prescription information to produce product labels and assist in prescription filling process
  • Processed insurance claims and payments for medications
  • Resolved customer service issues in a timely manner

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
Albany, GA
01.2014 - 12.2016
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Addressed customers courteously using suitable methods and problem-solving skills

Education

ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - ALLIED HEALTH SCIENCE

Albany State University
Albany, GA
05.2019

DIPLOMA - PHARMACY

Albany technical college
Albany, GA
12.2016

Associate of Science - Radiologic Technology, AAS

Southern Regional Technical College
Thomasville, GA

Skills

  • Accurate Recordkeeping
  • SLA Management
  • Accurate Data Entry
  • Data Analysis
  • Business Workflow Analysis
  • Customer Service Management
  • Professional Communication
  • Information archiving
  • Confidentiality requirements
  • Efficient Schedule Management
  • Billing support
  • Insurance reconciliation
  • Insurance billing
  • Medication Prescription Analysis

Certification

Certified Pharmacy Technician

References

References available upon request.

Timeline

PROGRAM SUPPORT REPRESENTATIVE

IQVIA
01.2024 - Current

PHARMACY BENEFIT SPECIALIST

Gainwell
09.2022 - 01.2024

PHARMACY TECHNICIAN

Walmart
11.2019 - 12.2023

MEDICINE TECHNICIAN

Phoenix assisted living
12.2018 - 01.2021

PHARMACY TECHNICIAN

Rite aid
12.2016 - 12.2018

DIRECT SUPPORT STAFF MEMBER

ResCare
07.2014 - 07.2019

CUSTOMER SERVICE REPRESENTATIVE

Teleperformance
01.2014 - 12.2016

ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - ALLIED HEALTH SCIENCE

Albany State University

DIPLOMA - PHARMACY

Albany technical college

Associate of Science - Radiologic Technology, AAS

Southern Regional Technical College

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