Melissa Olguin

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

I was a sales consultant with this beauty company but didn't advertise much and mainly was a distributor for the discount.

Handled customer phone calls to fill prescriptions, check stock, transfer prescriptions between Walgreen locations and provided excellent customer service via the phone.

Learned data entry to input prescriptions into the computer so that each pharmacy could fulfill.

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Collected co-payments or full payments from customers.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Reviewed and verified customer information and insurance provider information.
• Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
• Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
• Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.

Same as Hale Center Clinical Pharmacy. The store was bought out and I transitioned over with the buy-out