Donna Shirey
Queen Creek,AZ
Summary
An accomplished certified trainer that is ambitious and highly motivated. Committed to achieving results and improving customer satisfaction. Outstanding leadership and communication skills. Able to achieve many goals while multitasking.
Overview
14
14
years of professional experience
Work History
Certified Trainer
Buffalo Wild Wings
Queen Creek, AZ
11.2016 - Current
Responsible for training new hires. Promptly served all food courses and alcoholic beverages to guests.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.Correctly calculated charges, issued bills and collected payments.Provided high quality service.
Server
Queen Creek Cafe & Sports Lounge
Queen Creek, AZ
05.2016 - 11.2016
Answered questions about menu selections and made recommendations when requested.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional, friendly and fast service. Managed closing duties, including restocking items and reconciliation of the cash drawer.
Server/Cook
Apple Dumpling Cafe
Gilbert, AZ
01.2016 - 05.2016
Correctly calculated charges, issued bills and collected payments. Consistently adhered to quality expectations and standards. Provided high quality service. Regularly checked on guests to ensure satisfaction with each food course and beverages. Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations.
Sales Manager
KLM Distributing
Jamestown, NY
03.2011 - 12.2014
Participated in weekly meetings with the VP of Sales to discuss strategy effectiveness. Mentored employees in successful selling techniques and encouraged cross-selling additional products and services. Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Trained in negotiations and time management.
Education
High School Diploma - Regents
Jamestown High School
2007
Skills
- Quick learner
- Training and development
- Excel in sales and customer service
- Results-oriented
- Employee Relations
- Dependable
- Excellent communication skills
- Sales/Marketing
- Dedicated
- Motivated
Affiliations
Top CanvasserEmployee of the monthCertified Trainer
Timeline
Certified Trainer
Buffalo Wild Wings
11.2016 - Current
Server
Queen Creek Cafe & Sports Lounge
05.2016 - 11.2016
Server/Cook
Apple Dumpling Cafe
01.2016 - 05.2016
Sales Manager
KLM Distributing
03.2011 - 12.2014
High School Diploma - Regents
Jamestown High School