DONNA TAYLOR

Achieved results and aligned department goals to enhance standards for PVR, PPR, and gross profit. Managed F&I personnel and trained on processes and sales techniques. Established finance department from the ground up.

• Collaborated with diverse coworkers to accomplish goals and resolve product and service-related issues.

• Collaborated with management to align training with organizational goals and values.
• Maintained records of training sessions and participant progress for compliance purposes.
• Recommended changes or improvements in existing training processes as needed.
• Delivered online lessons using web conferencing tools like Zoom or Skype.

• Managed customer financing and insurance processes for vehicle purchases.
• Analyzed credit applications and assessed risk levels for financing approvals.
• Developed relationships with lenders to secure competitive rates for customers.
• Established policies and procedures for the F&I department to follow.
• Provided flexible support in F&I operations for multiple locations