Donna Trivett - Accounts Receivable / Billing

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

21

years of professional experience

Work History

Accounts Receivable / Billing

Linville Land Harbor

Linville, NC

01.2005 - 03.2026

Managed front desk operations, ensuring a welcoming environment for visitors.
Coordinated appointment scheduling and maintained organized calendar for staff.
Handled incoming calls, directing inquiries to appropriate departments efficiently.
Processed mail and packages, distributing them to relevant personnel promptly.
Supported administrative tasks, including filing documents and maintaining records accurately.
Trained new reception staff on procedures and customer service expectations effectively.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.
Assisted with onboarding new clients and securing paperwork completion.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Reduced waiting times for visitors by implementing more efficient check-in process.
Streamlined invoice processing to ensure timely payments and financial operations.
Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Improved data privacy compliance with meticulous management of sensitive information.
Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
Supported company correspondence by drafting and distributing memos and emails.
Improved office organization with meticulous management of appointment scheduling and client databases.
Enhanced visitor experience by providing detailed information and assistance as needed.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Handled assignments independently with good judgement and critical thinking skills.
Sorted, received, and distributed mail correspondence between departments and personnel.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Collected Type payments, processed transactions and updated relevant records.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Compiled information from files and research to satisfy information requests.
Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Education

Accounting & Excel

Mayland Community College

Newland, NC

Skills

Account receivable, and billing waiting on customers answering phone calls orientation of new homeowners updating files work with attorneys running reports

Timeline

Accounts Receivable / Billing

Linville Land Harbor

01.2005 - 03.2026

Accounting & Excel

Mayland Community College