Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Donna Voncannon

Robbins,NC

Summary

Dynamic professional with extensive experience in customer service and office management at DS Smith and Hallman Foundry. Proven ability to resolve conflicts with empathy and maintain confidentiality. Skilled in critical thinking and data entry, achieving cost savings through effective vendor negotiations and enhancing customer loyalty through exceptional service.

Work History

Customer Service Representative

DS Smith
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Office Manager

Hallman Foundry
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Puchasing Manager

Citation Corporation
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.

Education

Associate Of Applied Science - Office Systems

Montgomery Comminity College
Troy, NC
06.2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

DS Smith

Office Manager

Hallman Foundry

Puchasing Manager

Citation Corporation

Associate Of Applied Science - Office Systems

Montgomery Comminity College

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Donna Voncannon