Summary
Overview
Work History
Education
Skills
Timeline
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Donna Waters

Administration
Washington DC,DC

Summary

Detail-oriented Workers Compensation versed in researching and resolving complex issues on behalf of policyholders, companies and carriers. Bringing 15 years of expertise in DC Workers Compensation.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate recent worker’s compensation laws and regulations.. Effective at operating within DC regulations and Federal laws .


Communicative Clerk with first-rate skills in assisting customers with renewals, claims and new policies. Excellent interpersonal talents with proven history of interpreting and explaining workers compensation policies and details to Associates who injured themselves on the job. . Proficient in DOERS software combined with reliable nature and resourceful approach to problem solving.

Experienced Personnel Magemwnt with over 25 years of experience in the Federal government.. Excellent reputation for resolving problems and improving customer satisfaction.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

Worker’s Compensation Assistant

Providence Hospital
  • Checked documentation for accuracy and validity on DOERS and updated hospital policies
  • Carried out administrative tasks by communicating with Associates, Nurse Practitioners, medical personnel and Administrations and prepared necessary OSHA reports annually to the Department of Labor. and, distributing mail and scanning documents.
  • Verified Associates information by analyzing existing evidence on file.
  • Generated, weekly and monthly and posted and attached information to claim files.

Public Service Assistant

Catholic University Of America
Washington, DC
08.2018 - 02.2020
  • Assisted students with signing in guest by requesting information from guest.
  • Provided assistance and support to staff security in regard to students who presented with some type of need and maintenance, security and services.
  • Stayed up to date on CUA regulations and codes .
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Personnel Management Specialist

U.S. Department Of The Interior
Washington , DC
04.1980 - 09.1996
  • Initiated and maintained Office of the Secretary’s personnel and employee-related files and records and established archives to support internal audits.
  • Coordinated Department wide Federal Equal Opportunity (FEORP) program to increase representation of
  • Recruited Minorities and women in occupations that were underrepresented in occupations that were identified by the bureaus as being underrepresented.
  • Created and implemented Summer Employment Programs at the Departmental level . Administered and coordinated trips and educational activities to provide students from throughout the country to explain the mission of the agency.

Responsible for coordinating Schedule C applicants with the Office of Personnel Management . Worked closely with political appointees to get appropriate clearances for prospective applicants.blankContentIdentifier

  • Updated affirmative action plan to comply with federal guidelines.

Education

D.C. Teachers College
11th Harvard St.N.W.
09.1967

Skills

  • Administrative Support
  • Clerical Support
  • Small Claims Payouts
  • New Policies Processing
  • Coverage Determination

Timeline

Public Service Assistant

Catholic University Of America
08.2018 - 02.2020

Personnel Management Specialist

U.S. Department Of The Interior
04.1980 - 09.1996

Worker’s Compensation Assistant

Providence Hospital

D.C. Teachers College
Donna WatersAdministration