MANPREET SINGH
Everett,WA
Summary
Resolute leader, experienced as a financial professional and branch/customer service manager with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to clients and teammates needs. Punctual analytical person and avid multitasker. History of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.
Overview
13
13
years of professional experience
Work History
Patient Services Specialist
Providence Hospital
02.2025 - Current
- Managed a high volume of patient inquiries and resolved concerns effectively, resulting in increased patient satisfaction.
- Processed and verified insurance information for over 100 patients per week, ensuring accurate billing and timely payments.
- Utilized EHR systems to schedule appointments, access patient records, and update information, contributing to improved efficiency and accuracy.
- Manages the initial point of contact for patients within a facility, overseeing registration, insurance verification, and ensuring smooth patient flow.
- Perform administrative and certain clinical duties including scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes.
Customer Service Manager
Coastal Community Bank
08.2023 - 05.2024
- Manage financial staff, communicate performance expectations and reviews.
- Ensure profitability and smooth operations of the branch by regularly auditing, monitoring cash deposits, thorough knowledge of all products, policies, systems, and procedures.
- Building and maintaining relationships with business clients.
- Meet or exceed branch and customer service financial objectives by forecasting, budgeting, and scheduling expenditures.
- All commercial lending solutions with outstanding customer satisfaction.
- Overall, responsible for personal, branch and team performance ensuring smooth daily business operations.
Float Client Relationship Consultant Banker 4
US Bank
07.2021 - 05.2023
- Supervise junior staff.
- Improve staff performance through training, diligence, and empathetic problem-solving methods.
- Providing advice on investment strategies such as risk management and diversification.
- Identifying opportunities for increasing revenue via new products or services.
- Advising clients on mortgages, home equity loans, student loans, and other types of loans, recommending changes to organization structure or management practices to improve efficiency.
- Audited and reconciled diverse types of accounts to ensure transactional accuracy.
- Various administrative tasks for several different branches.
- Budgeting, forecasting, and analysis of branch’s spending for marketing and overall operations.
Merchandiser
SAS Retail Services
, Utah
11.2019 - 05.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
Personal Trainer
LA Fitness
Mill creek, WA
03.2018 - 03.2019
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Warehouse Manager
Sports Authority
Everett, WA
08.2012 - 04.2016
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Education
Intuit Academy Bookkeeping Professional Cert - undefined
Intuit Academy
04.2025
Electrical Assembly Certificate - Electrical
Washington Aerospace Training Center
Everett, WA01.2017
Skills
- Budget Management
- Quality Assurance
- Excellent Listener
- Solid Written Communication
- Solid Verbal Communication
- Friendly
- Courteous
- Service Oriented
- Poised Under Pressure
- Staff Training
- Coaching
- Initiative-Taking
- Optimistic
- Creative Thinker
- Creative Implementer
- Microsoft Suite
- Advanced Excel
- Advanced Word
- Advanced PowerPoint
- Salesforce
- Workforce
- Workday
- CEI
- Fusion
- QuickBooks Desktop
- Double-Entry Bookkeeping
- AP
- AR
Accomplishments
Exceeded expectations on every metric every month during employment. Won legends of possible which is highest award for bankers. Built relationships with 50+ clients who brought in over 10+ million in cash deposits and commercial/consumer loans. Highest business/consumer credit card apps completed multiple times in district. Built relationships with multiple businesses and helped transition them to my branch.
Hobbies and Interests
- Basketball
- Travel
- Food
- Exploring Nature
- Music
- Serving the community
Languages
Hindi
Professional Working
Punjabi
Full Professional
English
Full Professional
Timeline
Patient Services Specialist
Providence Hospital
02.2025 - Current
Customer Service Manager
Coastal Community Bank
08.2023 - 05.2024
Float Client Relationship Consultant Banker 4
US Bank
07.2021 - 05.2023
Merchandiser
SAS Retail Services
11.2019 - 05.2020
Personal Trainer
LA Fitness
03.2018 - 03.2019
Warehouse Manager
Sports Authority
08.2012 - 04.2016
Intuit Academy Bookkeeping Professional Cert - undefined
Intuit Academy
Electrical Assembly Certificate - Electrical
Washington Aerospace Training Center
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