Donna Westphal
Seymour,IA
Summary
I am writing in response to the position Member Health Assessor. Following you will find my employment experience. I think you will find I have a well-rounded resume and have various experience and knowledge throughout many areas within this job field. I believe this makes me an exceptional applicant for this position. I currently work for Everystep Home Care directing intake and referrals. I have been in this position for approximately four years with one year currently fully remote position. My current job requires me to work with the Doctors, hospitals, SNF/NF Social Workers, and Case Managers setting up skilled and non-skilled services for patients. I am looking for a fully remote position part-time for added income. I have worked in Long Term Care nursing facility and or Home Care/Hospice setting for the last 9 years. I am actively seeking to expand my knowledge by supporting a higher level of care and assisting with acquiring needed services for each member.
Overview
12
12
years of professional experience
6015
6015
years of post-secondary education
1
1
Certification
Work History
Intake Specialist
Everystep Home Care
Des Moines, Iowa
03.2021 - Current
- Directing intake and referrals.
- Work with Doctors, hospitals, SNF/NF Social Workers, and Case Managers setting up skilled and non-skilled services for patients.
- Currently fully remote position.
- Conducted initial assessments for home care services and client needs.
- Managed documentation for client records and service agreements.
- Communicated with families about care plans and available resources.
- Collaborated with healthcare providers to ensure proper service delivery.
- Maintained confidentiality of sensitive client information and records.
- Answered and logged incoming inquiries via phone, fax and email.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Updated patient information on computer system to maintain billing accuracy.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Coordinated with external agencies to ensure continuity of care for clients.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Verified insurance eligibility, benefits, and patient liabilities for defined services.
- Adhered to ethical standards outlined by regulatory bodies governing the practice of social work.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
Social Service Coordinator
Chariton Specialty Care
12.2018 - 03.2021
- Ran intake coordinating for all referrals, insurance verification, appointment scheduling, MDS, Care Planning, Psychiatric facilitating, Hospice referrals, set up Home health needs prior to discharge.
- Provide support for all resident families in any concerns or counseling that they may need while residents or their loved ones are in nursing facility.
- Gave the Dependent Adult abuse class monthly to new-hires until it went online.
- Coordinated social services for residents in long-term care facilities.
- Developed individualized care plans in collaboration with interdisciplinary teams.
- Facilitated support groups to promote resident engagement and community building.
- Conducted assessments to identify residents' needs and preferences effectively.
- Collaborated with families to address concerns and enhance communication channels.
- Monitored compliance with regulatory requirements for social service delivery systems.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
- Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
- Formulated discharge plans in collaboration with multidisciplinary treatment team, patient and family.
- Represented the organization at community events or functions related to social services.
- Ensured compliance with state regulations governing social service provision.
- Collaborated with other service providers to ensure delivery of comprehensive care.
Activity Director/Volunteer Coordinator
Chariton Specialty Care
09.2015 - 12.2018
- Implemented daily activities for residents and family members who wished to participate in maintaining an activity plan of care.
- Oversaw volunteers and Activities Assistant in meeting the activity needs of each resident.
- Coordinated with the Lucas County Hospital Volunteer Coordinator with scheduling volunteers in the nursing facility and yearly fundraising for the Volunteer Program for hospital and nursing facility.
- Planned a yearly Volunteer Appreciation Brunch for all Volunteers in which awards and gifts were presented to each Volunteer for their dedication to our residents.
Nursing Assistant (CNA)
Corydon Specialty Care
04.2015 - 09.2015
- Provided daily care to residents in a Long term care setting such as Bathing/transfers/ADLS/eating assistance and observing patient's condition for nurses.
- Provided a homelike atmosphere and daily social needs.
Restorative Aide
Continental Care Center
01.2014 - 01.2015
- Implemented and conducted resident's restorative plan in a long term care setting for residents to maintain their gate/mobility to ensure highest level of ADL functioning.
Part time Activities Assistant
Continental Care Center
01.2014 - 01.2015
- Conducted daily activities in a long term care setting to keep residents engaged and active in activities that they enjoy.
Education
High School -
Seymour Community High School
GED -
Indian Hills Community College
Activity Director Course Certificate -
Skills
- CPR certified
Certification
Activity Director Course Certificate, 01/01/16
References
- Selena Humphrey, Administrator/ Former Boss at Chariton Specialty Care, 641-414-4804, shumphrey@iowatelecom.net
- Penny Briggle, Former co-worker- Department Head- Business office Manager at Chariton Specialty Care, 641-895-6898
- Keara Storm, Current Elevance Health LTSS Service Coordinator
Timeline
Intake Specialist
Everystep Home Care
03.2021 - Current
Social Service Coordinator
Chariton Specialty Care
12.2018 - 03.2021
Activity Director/Volunteer Coordinator
Chariton Specialty Care
09.2015 - 12.2018
Nursing Assistant (CNA)
Corydon Specialty Care
04.2015 - 09.2015
Restorative Aide
Continental Care Center
01.2014 - 01.2015
Part time Activities Assistant
Continental Care Center
01.2014 - 01.2015
High School -
Seymour Community High School
GED -
Indian Hills Community College