Donna Wilson
Newark
Summary
Dynamic Unit Clerk with extensive experience at Licking Memorial Hospital, excelling in HIPAA compliance and medical records management. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills. Recognized for implementing process improvements that increased operational efficiency and contributed to successful audits. Adaptable team player committed to delivering exceptional clerical support.
Overview
4
4
years of professional experience
Work History
Unit Clerk
Licking Memorial Hospital
Newark, OH
10.2021 - Current
- Managed patient records and data entry efficiently, ensuring accuracy and confidentiality.
- Coordinated communication between medical staff and patients to facilitate care delivery.
- Assisted in scheduling appointments, optimizing clinic workflow and patient flow management.
- Maintained inventory of office supplies and medical forms, ensuring availability for staff use.
- Processed admission and discharge paperwork, enhancing operational efficiency within unit.
- Implemented improvements in documentation processes, increasing compliance with hospital standards.
- Trained new clerical staff on procedures and systems, fostering a collaborative work environment.
- Monitored adherence to safety protocols, supporting a secure atmosphere for patients and staff.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Charted vital signs and added telemetry strips to charts.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Pre-Pharmacy
The Ohio State University
Newark, OHHigh School Diploma - General Studies
Utica High School
Utica, OH05.1981
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Medical records maintenance
- Medical terminology
- Multi-line phone system
- Reception management
- Electronic charting
- Records scanning
- Strong organization
- Healthcare software
- Medical terminology proficiency
- Unit administrative support
- Problem-solving
- Clerical support
- Time management
- Customer service
- Computer proficiency
- Adaptable and flexible
- Epic systems
- Organization and time management
- Flexible schedule
Timeline
Unit Clerk
Licking Memorial Hospital
10.2021 - Current
Pre-Pharmacy
The Ohio State University
High School Diploma - General Studies
Utica High School