Donna Witkowski
Colchester
Summary
Dynamic and results-driven medical office professional with over 20 years of management experience, specializing in human resources, communication, and organizational excellence. Proven ability to thrive independently and collaboratively within teams, showcasing strong project coordination skills and talent for multitasking. Recognized for a robust work ethic and adaptability, consistently meeting company objectives through organized practices and effective time management. Expertise in navigating high-pressure environments while embracing new challenges to enhance organizational branding and drive success.
Overview
25
25
years of professional experience
Work History
Account Manager
Pool Administrators Inc
Glastonbury, CT
10.2025 - Current
- Cultivated strong client relationships through proactive communication and personalized service.
- Monitored account performance metrics to drive strategic decisions and optimize results.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Evaluated several components on a daily basis to guarantee precision in monthly reporting results.
- Drafted and organized quarterly reports, ensuring clarity and accuracy in financial and operational metrics.
- Conducted thorough evaluations of account claims processing to enhance operational efficiency.
Site Supervisor
Hartford Healthcare Medical Group
Storrs, CT
11.2024 - 10.2025
- Collaborated with cross-functional teams to streamline communication and project execution.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities.
- Achieved accurate employee attendance tracking through diligent record management. Streamlined payroll processes to enhance efficiency and reliability.
- Assessed candidate qualifications through interviews and coordinated onboarding activities for new providers.
- Oversaw, evaluated, and optimized goal metrics to enhance performance outcomes.
Site Supervisor
CT Orthopedic and Hand Surgery
Willimantic, CT
02.2015 - 03.2024
- Oversaw and guided a team of 10+ medical professionals, including physicians, physician assistants, medical assistants, front desk staff, radiology technicians, and surgical schedulers, ensuring operational efficiency.
- Enhanced overall office efficiency by stepping into multiple roles to ensure operational continuity.
- Reviewed and corrected employee errors to maintain operational efficiency.
- Managed daily email correspondence, addressing patient complaints and ensuring timely resolutions.
- Executed daily audits of patient payment records and bank deposits to maintain financial integrity.
- Managed daily mail operations, ensuring timely opening and distribution.
- Achieved timely processing of medical records requests and effective management of workers' compensation correspondence. Enhanced attorney communication processes to improve response times and client satisfaction.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Collaborated in weekly meetings with managers to provide updates and gather feedback on ongoing projects.
- Coordinated daily task management for team, promoting efficiency and adherence to timelines.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Established and maintained close working relationships with staff.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided strategic advice to management on maintaining legal compliance in employee relations matters, focusing on FMLA, ADA, and EEO standards.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Provided guidance to managers on disciplinary action and performance management.
- Managed daily operational activities to enhance workflow efficiency in orthopedic procedures.
- Engaged with medical personnel to coordinate efforts aimed at improving patient care quality and maintaining safety compliance.
Office Manager
Orthopedic Associates of Middletown
Middletown, CT
02.2001 - 01.2011
- Oversaw operations and management of a full-time satellite office for a large orthopedic practice.
- Executed patient check-in and checkout procedures, verifying insurance and demographic details to support seamless patient flow.
- Conducted thorough verification of coverage while processing prior authorization referrals to facilitate timely patient care.
- Coordinated and authorized a range of diagnostic tests, including MRI, CT, ultrasound, bloodwork, and EMG, to support accurate medical assessments.
- Managed procurement of office and medical supplies to ensure operational efficiency.
- Digitized daily paperwork and organized patient charts for upcoming appointments.
- Managed patient rescheduling and coordinated schedule changes to ensure seamless practice operations.
- Navigated common billing systems and workers' compensation claims to support healthcare reimbursement processes.
- Managed multiple phone lines to ensure efficient communication and responsiveness.
- Coordinated surgical scheduling for physicians to optimize patient care.
Education
Certificate Program - Business Administration focus on Medical office
Huntington Institute
Norwich, CT01.1996
No Degree - Pre-Nursing Program
Middlesex Community College
Middletown, CT01.1992
High school diploma - General Studies
Bacon Academy
Colchester, CT06.1990
Skills
- CPT coding and billing knowledge
- Health insurance verification expertise
- Experience in managing teams
- Data sourcing
- Workers' compensation management
- Excel proficiency
- Healthcare scheduling management
- EHR system proficiency
- Workers' compensation processing
- Human resources management
- Administrative support experience
- Proficient in QuickBooks
- Employee benefits coordination
- Staff management
Timeline
Account Manager
Pool Administrators Inc
10.2025 - Current
Site Supervisor
Hartford Healthcare Medical Group
11.2024 - 10.2025
Site Supervisor
CT Orthopedic and Hand Surgery
02.2015 - 03.2024
Office Manager
Orthopedic Associates of Middletown
02.2001 - 01.2011
Certificate Program - Business Administration focus on Medical office
Huntington Institute
No Degree - Pre-Nursing Program
Middlesex Community College
High school diploma - General Studies
Bacon Academy