Donna Wolfel
Tucson,AZ
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
15
15
years of professional experience
Work History
Cashier
99 Cent Only Store
Tucson, AZ
02.2021 - 05.2024
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
Customer Care Representative
Citigroup: Citi Cards
Tucson, AZ
10.2009 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered customer support to high call load each shift.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Processed customer account changes with proprietary software.
Education
High School Diploma -
Dundalk High School
Baltimore, MD06-1977
Skills
- Payment Collection
- Payment Processing
- Customer Service
- ID Verification
- Cash Handling
- Returns processing
- Customer Assistance
- Sales expertise
- Liquor regulations and compliance
- Written and verbal communication
References
References available upon request.
Timeline
Cashier
99 Cent Only Store
02.2021 - 05.2024
Customer Care Representative
Citigroup: Citi Cards
10.2009 - 11.2020
High School Diploma -
Dundalk High School