DONNA WRIGHT
Billing/Collections Specialist
NEW CASTLE,DE
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.
Overview
27
27
years of professional experience
Work History
Billing/Collections Specialist
Christiana Care Health System
Newark, DE
04.1995 - Current
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- A/R follow up
- Billing
- Collections patients and Ins co.
- Write offs
- Denials
- Appeals
- Crossed trained as backup for triage for phone system.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Howard Career Center
Wilmington, DE06.1980
Skills
- Automated Account Review
- Managing Delinquent Accounts
- Delinquent Account Notification
- Payment Scheduling
- Financial Documentation
- Problem Investigations
- AR Aging Reports
- Medical Billing and Collections
- Filing Appeals
- Spreadsheet Tracking
- Exemplary Communication Skills
- Statement Billings
- Pleasant Telephone Demeanor
- Denial Appeals Process
- Healthcare Terminology
- Letter of Appeal Writing
Timeline
Billing/Collections Specialist
Christiana Care Health System
04.1995 - Current
Howard Career Center
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