Scotty Eddy
MICHIGAN CITY,IN
Summary
Experienced Collections Specialist bringing 3-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
14
14
years of professional experience
Work History
Collections Specialist
Rent A Center Warehouse & Retail Store
Michigan City, IN
03.2022 - 04.2022
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Collected documents and made portfolios for collections accounts.
Assistant Manager
Dominos Pizza Inc.
Michigan City, IN
08.2020 - 12.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Delivery Driver
FedEx:Ground
South Bend, IN
11.2019 - 07.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Collections Assistant Manager
Aaron's Sales And Lease
West Burlington, IA
02.2018 - 01.2019
- Contacted customers to discuss late payments and options for remitting amounts due.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payments and applied to customer balances.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Established procedures for collection of past due amounts.
- Worked with legal resources and recovery teams to manage default issues.
- Conducted investigations of customer accounts and payment histories.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
Infantryman (11B)
US Army
La Porte, Indiana
07.2008 - 05.2018
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Led fire teams during battle drills and training exercises.
- Trained in use of tear gas, passive ordnance and explosives.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
Education
Associate of Arts - Game Design And Engineering
Full Sail University
Winter Park, FL08.2016
GED -
AK Smith Career Center
Michigan City, IN08.2003
Skills
- Automated Account Review
- FDCPA Compliance
- Persuasive Negotiations
- Skip Tracing
- Administration and Management
- Credit Extension Negotiation
- Updating Customer Accounts
- Delinquent Account Notification
- Account Monitoring
- Overdue Balance Detection
- Credit and Collections
- Negotiation and Resolution
- Customer Locating
- Payment Scheduling
Timeline
Collections Specialist
Rent A Center Warehouse & Retail Store
03.2022 - 04.2022
Assistant Manager
Dominos Pizza Inc.
08.2020 - 12.2021
Delivery Driver
FedEx:Ground
11.2019 - 07.2021
Collections Assistant Manager
Aaron's Sales And Lease
02.2018 - 01.2019
Infantryman (11B)
US Army
07.2008 - 05.2018
Associate of Arts - Game Design And Engineering
Full Sail University
GED -
AK Smith Career Center