Donna Wyker
The Villages,FL
Summary
Adept at problem-solving and time management, I significantly enhanced client satisfaction and outcomes during my tenure at Court Administration, State of Florida. By leveraging my skills in case documentation and organizational abilities, I streamlined processes and fostered collaboration, achieving a notable increase in service efficiency and access for underserved populations.
Overview
20
20
years of professional experience
Work History
Case Manager
Court Administration, State of Florida
Tavares, Florida
11.2003 - 10.2023
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Increased client satisfaction through diligent follow-up and personalized support.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Education
High School Deploma - Required Courses
Seminole High School
Seminole, FL06.1982
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Documentation proficiency
- Records management
- Data entry and analysis
- Annual case reviews
- Multitasking Abilities
- Attention to detail
- Multitasking
- Organizational skills
- Court mandated reporter
Timeline
Case Manager
Court Administration, State of Florida
11.2003 - 10.2023
High School Deploma - Required Courses
Seminole High School