Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Donna Young

Mansfield,TX

Summary

With over 16 years of experience in shipment coordination and logistics planning, I bring strong skills in data management and regulatory compliance. As a Carrier Services representative, I review carriers' insurance policies to ensure proper coverage and safety compliance, protecting both the broker and shipper from financial liability. My ability to improve operational efficiency through effective communication and attention to detail makes me eager to leverage my expertise in a Customer Service Representative role, enhancing team collaboration and customer satisfaction.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Hotline Delivery Systems
08.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Logistics Coordinator

TA Services
05.2008 - 08.2024


  • Organized and monitored product shipments to meet customer requirements.
  • Resolved discrepancies related to product delivery promptly.
  • Maintained knowledge of laws, regulations, and best practices for logistics operations.
  • Coordinated daily logistics activities, including scheduling and tracking shipments.
  • Collaborated with internal teams to manage shipments across multiple locations.
  • Monitored driver performance, ensuring compliance with safety regulations.
  • Reviewed shipping documents for accuracy before dispatching orders.
  • Processed transportation orders and entered data into the dispatch system accurately.

Education

High School Diploma -

Mac Arthur High School
05.1982

Skills

  • Clear communication skills
  • Reliable and timely
  • Effective time management
  • Collaborative team development
  • Detail-oriented approach
  • Data entry expertise
  • Logistics coordination

Awards

Employee of the Month 2020-02

Timeline

Customer Service Representative

Hotline Delivery Systems
08.2024 - 02.2025

Logistics Coordinator

TA Services
05.2008 - 08.2024

High School Diploma -

Mac Arthur High School