Raluca Ioana Necula
Conduent
Iași,Romania
3
Languages
4
years of professional experience
Adaptable customer service professional with a background in reservations, payment handling, and front-line guest support. Strong skills in clear communication, active listening, and data accuracy. Ready to support efficient operations and positive customer outcomes. Bachelor's Degree in Romanian Law.
Work History
Customer Service Representative
1 Year 11 Months- Delivered prompt support for guests and travel agents through phone and email communication.
- Enhanced customer service and booking support for cruise tourism clients to ensure satisfaction.
- Coordinated holiday package bookings and service requests to streamline processes and elevate client experience.
- Clarified policies, procedures, and service options using straightforward, professional language.
- Escalated complex issues to supervisors or specialized support teams.
- Drove holiday package sales across cruise, hotel, flight, and cruise enhancement offerings.
Crew Member
2 Months- Prepared and assembled custom food orders at line stations, ensuring accuracy and efficiency to enhance customer satisfaction
- Operated cash register and processed guest payments, providing a smooth transaction experience
- Ensured food safety and sanitation standards were met, maintaining a clean kitchen environment throughout shifts
- Restocked ingredients, packaging, and supplies, maintaining service flow during peak hours
Crew Member
3 Months- Greeted guests and answered menu questions, ensuring a positive dining experience.
- Assembled meals, sides, and drinks for dine-in and takeout, maintaining quality standards.
- Operated cash register and processed customer payments accurately.
- Restocked ingredients and supplies, facilitating smooth operations during peak hours.
Intern
3 Months- Coordinated preparation of notary documents for client signatures and acknowledgments, ensuring compliance with legal requirements and enhancing client trust.
- Maintained accurate entries of notarial acts in office logbooks and records, reinforcing integrity and reliability of documentation.
- Produced typed documents that streamlined notary authorization processes, contributing to overall operational efficiency.
Education
Bachelor - Law
- Member of the Law Students Association
Skills
Booking systems and reservation management
Payment processing and reconciliation
Customer relationship management
Escalation handling and resolution
Data entry and management
Microsoft Office proficiency
Policy compliance
Attention to detail and accuracy
Problem solving and critical thinking
Clear communication skills
Communication proficiency
Active listening techniques
Team collaboration and support
Live chat support
Fast and accurate typing
Reading comprehension skills
Languages
Romanian
Native/ Bilingual
English
Full Professional
French
Elementary
Affiliations
- Volunteer, Semimaration 2016-2019, 2022
- Member, Interact Iași Copou club 2016-2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
Chipotle
07.2026 - 09.2026Read More
Crew Member
Dunkin
06.2026 - 09.2026Read More
Customer Service Representative
Conduent
11.2024 - CurrentRead More
Intern
Public Notary
06.2022 - 09.2022Read More
University Alexandru Ioan Cuza Iasi
Bachelor from Law
Read More