Donna Jane Yorio
Whiting,NJ
Summary
Retired customer service professional with extensive front desk operations experience. Proven track record in establishing a welcoming atmosphere and implementing solutions that boost client satisfaction and improve organizational efficiency. Actively pursuing a part-time position to apply skills in a dynamic setting.
Overview
2021
2021
years of professional experience
Work History
Member Service Representative
Centers Plan for Healthy Living
Farmingdale, NY
04.2019 - 03.2020
- Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction levels.
- Managed conflicts and challenging situations by maintaining composure and assessing emergencies for strategic solutions.
Client Liaison/Office Manager
J. A. Alternatives
Jericho, New York
03.2004 - 09.2018
- Resolved client inquiries and issues promptly, enhancing satisfaction levels.
- Developed strong relationships with clients to assess and address specific needs.
- Managed documentation, payment correspondence, and various administrative tasks efficiently.
- Identified and corrected discrepancies in contract and billing systems, ensuring accuracy.
Customer Service Coordinator
Willow Pet Hotel
Deer Park, New York
1999 - 2000
- Managed daily operations to deliver exceptional customer service for pet boarding, enhancing client satisfaction.
- Coordinated scheduling of pet care services to maximize staff efficiency and improve service delivery.
- Scheduled appointments for future pet grooming sessions, ensuring streamlined customer flow and service availability.
Veterinary Receptionist
Village Animal Hospital
Jericho, New York
1998 - 1999
- Facilitated communication between clients and veterinary staff regarding pet care requirements.
- Assessed initial conditions for emergency care to ensure timely interventions.
Education
Continuing Education - Introduction To Veterinary Technology
State University At Farmingdale
Farmingdale, NY01-1993
Some College (No Degree) - Business
Anna Arundel
Arnold, MD01-1974
Skills
- Front desk operations
- Emergency assessment
- Communication skills
- Sensitive information management
Timeline
Member Service Representative
Centers Plan for Healthy Living
04.2019 - 03.2020
Client Liaison/Office Manager
J. A. Alternatives
03.2004 - 09.2018
Customer Service Coordinator
Willow Pet Hotel
1999 - 2000
Veterinary Receptionist
Village Animal Hospital
1998 - 1999
Continuing Education - Introduction To Veterinary Technology
State University At Farmingdale
Some College (No Degree) - Business
Anna Arundel