Summary
Overview
Work History
Education
Skills
Timeline
Generic
SYDNEY MASTRANGELO

SYDNEY MASTRANGELO

New Castle,PA

Summary

Dependable and motivated customer service professional with experience in front desk operations, member relations, and resolving customer concerns in fast-paced environments. Strong communication and active listening skills with the ability to maintain positive interactions with customers and team members. Known for reliability, professionalism, and adaptability in new environments.

Overview

4
4
years of professional experience

Work History

Member Service Representative

Planet Fitness
New Castle, PA
09.2025 - 03.2026
  • Assisted members with check-ins, membership questions, and account support at the front desk
  • Maintained a welcoming environment while managing a high volume of member interactions
  • Addressed customer concerns through active listening and problem-solving
  • Managed phone calls, member account updates, and general facility support
  • Adapted to scheduling needs and supported team members during busy shifts

Member Service Representative

Planet Fitness
New Castle, PA
07.2024 - 10.2024
  • Provided front desk support to members, including check-ins and account assistance
  • Answered phones and assisted with general membership questions
  • Maintained front desk organization and assisted with facility cleanliness

Sandwich Artist

Subway
New Castle, PA
05.2022 - 04.2023
  • Provided friendly and efficient customer service while preparing food orders
  • Handled cash transactions and maintained register accuracy
  • Maintained restaurant cleanliness and food safety standards
  • Collaborated with coworkers to ensure smooth service during busy hours
  • Balanced multiple tasks to maintain efficient operations

Education

Bachelor of Arts - Psychology

Slippery Rock University
Slippery Rock, PA
10.2024

High School Diploma - undefined

New Castle Junior Senior High School
New Castle, PA
06.2023

Skills

  • Customer Service and Member Relations
  • Front Desk Operations
  • Communication and Active Listening
  • Conflict Resolution
  • Time Management and Multitasking
  • Cash Handling and Register Operation
  • Basic Data Entry and Computer Skills
  • Reliability and Punctuality
  • Team Collaboration

Timeline

Member Service Representative

Planet Fitness
09.2025 - 03.2026

Member Service Representative

Planet Fitness
07.2024 - 10.2024

Sandwich Artist

Subway
05.2022 - 04.2023

High School Diploma - undefined

New Castle Junior Senior High School

Bachelor of Arts - Psychology

Slippery Rock University
SYDNEY MASTRANGELO