Donna L. Keleske
UnitedHealthcare
Clearwater,FL
2027
years of professional experience
Senior Implementation Manager (Global) coordinating global new business and renewal implementations across healthcare operations. Leads cross-functional onboarding, manages client transitions, stakeholder coordination, and resolves complex issues to protect delivery timelines and customer experience. Brings operational knowledge, escalation management, and process improvement support to business continuity work.
Work History
Senior Implementation Manager (Global)
3 Years 9 Months- Track 7-14 global implementations weekly to keep onboarding, transition, and deliverable timelines on course.
- Serve as the primary global contact for new business and renewal implementations, aligning stakeholder expectations and next steps.
- Coordinate cross-functional teams through onboarding and transition activities, keeping deliverables moving across internal and external partners.
- Leverage operational knowledge to support business continuity and refine implementation processes for smoother service delivery.
Implementation Manager (Domestic)
1 Year- Managed 15+ renewal implementations weekly to support smooth client transitions and steady service delivery.
- Resolved implementation risks by aligning client expectations, operational constraints, and next-step communication.
- Supported account relationships with responsive follow-up and clear guidance during domestic renewal activity.
- Improved customer experience by providing practical solutions that maintained satisfaction through change.
Senior DCSM
- Built trusted relationships with internal and external customers to strengthen service continuity.
- Applied structured problem solving to address high-impact service issues and maintain customer confidence.
- Supported organizational initiatives through Cross-functional collaboration while maintaining service excellence.
DCSM Specialist
1 Year- Supported leadership with workload balancing to improve team coverage and daily operational efficiency.
- Identified workflow improvements that streamlined routine processes and strengthened team performance.
- Collaborated with leadership to coordinate priorities and sustain service delivery during changing demand.
Senior DCSM
9 Years- Built trusted relationships with internal and external customers to support retention, alignment, and day-to-day account needs.
- Resolved high-impact customer concerns through structured problem solving, steady communication, and practical service recovery.
- Supported organizational initiatives while maintaining service excellence and coordinating effectively with cross-functional partners.
Audit Remediation Consultant
2 Years- Coordinated corrective action plans with business partners to resolve compliance and operational concerns.
- Supported post-audit remediation projects by organizing tasks, dependencies, and follow-up activities.
- Worked with business partners to flag risks early and maintain steady progress on remediation work.
Client Advocate Specialist
7 Years- Delivered consistent customer support by resolving service issues quickly and professionally.
- Built strong client relationships through responsive advocacy and clear follow-up.
- Improved customer experience by coordinating timely communication and steady service recovery.
Claims & Customer Care Representative
1 Year- Maintained claims accuracy and quality standards through careful review of submitted information and records.
- Resolved routine member questions with clear communication and a service-focused approach.
- Supported customer satisfaction goals by keeping interactions professional, responsive, and consistent.
Skills
New business implementation
Renewal implementation
Cross-functional collaboration
Implementation planning
Stakeholder coordination
Client relationship management
Account management
Escalation resolution
Customer experience improvement
Client onboarding
Service delivery management
PROFESSIONAL LEADERSHIP & RECOGNITION
- EXI Champion
- Culture Ambassador
- Leadership Foundations Alum (Nov 2026)
- Co-owner and daily contributor, Compassion Coalition & Mind & Beyond Viva Engage communities
- Service Hero Nominee (2020, 2021, 2022)
- Recognized mentor and resource for colleagues navigating organizational change
Timeline
Senior Implementation Manager (Global)
UnitedHealthcare
01.2023 - CurrentRead More
Implementation Manager (Domestic)
UnitedHealthcare
01.2022 - 01.2023Read More
DCSM Specialist
UnitedHealthcare
01.2018 - 01.2019Read More
Senior DCSM
UnitedHealthcare
01.2009 - 01.2018Read More
Audit Remediation Consultant
UnitedHealthcare
01.2007 - 01.2009Read More
Client Advocate Specialist
UnitedHealthcare
01.2000 - 01.2007Read More
Claims & Customer Care Representative
UnitedHealthcare
01.1999 - 01.2000Read More
Senior DCSM
UnitedHealthcare
2009 - 01.2022Read More