- Crafting and DIY Projects
- Gardening
- Camping
- Hiking
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- Bread Making
- Knitting and Crocheting
Open To Work
Donna L Shellenberger
York,PA
Summary
Detail-oriented professional with strong interpersonal skills and a commitment to reliability. Experienced in fostering positive environments and enhancing customer satisfaction through effective engagement.
Overview
27
27
years of professional experience
Work History
Information Special II
Wellspan Health- York Hospital
York, PA
08.2004 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Executed assignments with a strong focus on accuracy and thoroughness to enhance overall quality.
- Exhibited strong work ethic and commitment to maintaining high standards of quality and efficiency.
- Supported operational needs by working flexible hours, including nights, weekends, and holidays.
- Fostered a positive environment by demonstrating respect and willingness to support team members.
Assistant Manager - Kennel
Dover Area Animal Hospital
Dover, PA
08.2008 - 05.2009
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Data Entry /Call Center Customer Service Representative
EDS
Mechanicsburg, PA
08.1999 - 08.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
High School Diploma -
West York High School
York, PADiploma - Medical Billing And Coding
YTI Career Institute
York, PASkills
- Positive interpersonal skills
- Effective team collaboration
- Customer engagement
- Problem-solving
- Strong attention to detail
- Flexible in approach
- Reliable and accountable
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager - Kennel
Dover Area Animal Hospital
08.2008 - 05.2009
Information Special II
Wellspan Health- York Hospital
08.2004 - Current
Data Entry /Call Center Customer Service Representative
EDS
08.1999 - 08.2004
High School Diploma -
West York High School
Diploma - Medical Billing And Coding
YTI Career Institute