Donna Malave
Warrenville
Summary
Pursuing a role as a First-Line Supervisor of Office and Administrative Support Workers, bringing effective leadership skills and a commitment to enhancing team productivity.
Accomplished and results-oriented professional. Strong leadership generating a positive work force. Excellent communication skills maintaining the highest customer satisfaction.
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Office Manager
Coleman American Moving Svc
10.2014 - 11.2025
- Managing office employees ensuring their duties are performed efficiently and effectively producing positive customer satisfaction with Military, Logistic, and COD move coordinations which consist of registering each job in the company's program, preparing the paperwork for the crews, communicating with the member's / customer's throughout their moves, receiving and scanning in all documents for the completed jobs, then billing them.
- Assisted the General Manager with controlling and managing business expenses by being proactive and strategically identifying, eliminating, and, optimizing unnecessary spending.
Education
Associate's Degree - Accounting
Aiken Technical College
Graniteville, SCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Administrative support
Accomplishments
- Improved client satisfaction scores from 50 to 90 percent through service enhancements.
- Trained customer service teams, reducing complaint resolution time by 35 percent.
- Customized a training program to boost team performance.
- Secured value deals, increasing in-house revenue.
- Received the “Top Performer” award for Customer Care Coordinator.
Customer Service & Satisfaction
Project Management & Process Improvement
Academic & Certifications
Languages
English
Full Professional
Timeline
Office Manager
Coleman American Moving Svc
10.2014 - 11.2025
Associate's Degree - Accounting
Aiken Technical College